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Customer Welcome Specialist

4 weeks ago

Temple, Texas, United States Ranch House Full time

We are seeking an experienced Front Desk Clerk to join our team at Ranch House. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Job Description:
  • You will be the first point of contact for our guests, providing a warm welcome and ensuring they have a comfortable stay.
  • Manage front desk operations, including guest check-in and check-out, verifying payment methods and assigning rooms as needed.
  • Process online and phone reservations, communicating with guests and responding to their queries promptly.
  • Work closely with housekeeping, maintenance, and other staff to ensure guest needs are met, resolving issues promptly and professionally.
Requirements:
  • A High School qualification or equivalent is required.
  • Prior experience in the hospitality industry is advantageous.