Customer Experience Specialist
7 days ago
We are a leading provider of disability services, dedicated to empowering individuals with disabilities to achieve their full potential.
As a Quality Customer Service Representative at Disability Solutions, you will play a critical role in delivering exceptional customer experiences that exceed our clients' expectations.
Job DescriptionThis is an exciting opportunity to join our team as a Quality Customer Service Representative. In this role, you will be responsible for managing client sales accounts, ensuring accurate paperwork completion, and maintaining training abilities for clients and consumers.
You will also be responsible for analyzing the profitability and efficiency of the team to exceed sales goals, while learning basic customer service and sales techniques to help with problem-solving.
Key Responsibilities- Account Management: Manage assigned client sales accounts, providing excellent customer service and support.
- Paperwork Accuracy: Ensure accurate completion of all paperwork related to new client sales accounts.
- Training and Development: Maintain training abilities for clients and consumers, staying up-to-date on the latest products and services.
- Team Analysis: Analyze the profitability and efficiency of the team to identify areas for improvement and exceed sales goals.
- Communication Skills: Possess excellent communication and interpersonal skills, with the ability to work effectively with clients and team members.
- Sales and Customer Service: Have a strong background in sales and customer service, with experience in meeting or exceeding sales targets.
- Technology: Be comfortable working with iPads and tablet-based software, with a willingness to learn new technologies.
- Problem-Solving: Possess strong problem-solving skills, with the ability to analyze complex situations and develop effective solutions.
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Customer Experience Specialist
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Customer Experience Specialist
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Customer Care Account Specialist
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Customer Service Specialist
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Customer Service Specialist
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