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Customer Support Specialist III

2 months ago

Austin, United States Kelly Full time
Are you a dedicated professional with a passion for exceptional Customer Service?Kelly Services is seeking a Customer Support Specialist III for our Austin, TX location to join our dynamic team within a Electronics/Semi-Conductor Device manufacturing industry. 

In this role, you'll have the opportunity to leverage your expertise to enhance customer experiences, solve complex issues, and drive satisfaction. If you thrive in a fast-paced environment, have a knack for problem-solving, and are committed to delivering top-notch support, we want to hear from you Apply today to make a meaningful impact and grow your career with Kelly Services.

Why you should apply to be a Customer Support Specialist III?
Duration: 12 Months
Location: Austin TX USA 78741 (on-site)
Shift: It could be 1st, 2nd, or 12-hour compressed workweek
Competitive Pay as per experience & skill sets

Job Description: 
Responsibilities: 
  • Position is specifically for TSMC data support operations, but may incorporate spare parts order processing. 
  • Must be able to provide courteous and professional customer service in response to incoming phone calls for TSMC data support, spare parts quotes, order placement, tracking of orders/shipments, address billing inquiries, etc. 
  • Advise customers (internal & external) on deliveries and investigate possible shipping issues. 
  • Incumbents are expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize an ERP data entry or order processing system and other software programs to accomplish job tasks. 
  • Most work activities can be performed remotely, or in an office environment with little environmental or physical discomfort. 
  • Some lifting, bending, stooping, and reaching occasionally is necessary. 
  • Employees must be flexible with their work hours. Shift could be a 1st, 2nd, or 12-hour compressed workweek. 
  • They may be required to work overtime including weekends and holidays as needed. 

Qualifications: 
  • Requires ability to fluently speak, read, and write English. 
  • Ability to fluently speak, read, and write Japanese is a plus. 
  • Associate Degree or higher in Business Administration or equivalent along with 3 to 5 year’s experience in customer service and supply chain management that may include parts order processing, reporting, data analytics, shipping/receiving administration, materials planning, purchasing, and/or product support by telephone preferably in the semiconductor industry. 
  • Technical experience working in a Fab is a plus. 
  • Ability to effectively communicate by telephone with customers, internal and external as well as working knowledge MS Office applications.
  • Japanese is a plus, nice to have, but not a need to have

What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work.

Apply to be a Customer Support Specialist III today

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.