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Shift Leader

1 month ago

Poughkeepsie, United States Dunkin' Full time
Shift Leader at Dunkin'

Are you a highly skilled and motivated individual looking to join a dynamic team? Do you thrive in a fast-paced and fun-loving environment? If so, we want you to join us as a Shift Leader at Dunkin'

Dunkin' runs on you, and we'll be running beside you every step of the way. Keeping America running is a big deal, and we're proud to be Movin' and Shakin' to fuel the day, every day. At Dunkin', our team members are the ingredients of goodness that make up a team that supports one another and local communities. Together we are ALL IN' for the win.

Benefits:
  • Cash Tips
  • Career development and growth
  • Discounted college degree program
  • Competitive Pay and Weekly Wage
  • Direct Deposit for convenience
  • Free break Meals (restrictions apply)
  • Paid Time Off*
  • Healthcare and Dental*
  • Bereavement leave*
*eligibility requirements

Integrity •Honesty •Transparency •Humility •Respectfulness •Fairness •Responsibility

Competencies:
  • Guest Focus - anticipate and understand guests' needs and exceed their expectations.
  • Passion for Results - set compelling targets and deliver on commitments.
  • Problem Solving and Decision Making - make good decisions based on analysis, experience, and judgment.
  • Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.
Skills and Qualifications:
  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High School diploma (or equivalent)


Responsibilities:

In addition to adhering to the Crew Member job description, Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience.

Team Environment - Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner. Deploy team members appropriately to meet guests' needs and service standards throughout the shift. Support training of Crew Members as directed by the Restaurant Manager or Assistant Manager. Communicate goals and hold team members accountable for performance during the shift.

Operations Excellence for Guest Satisfaction - Hold guests as the highest priority and role model exceptional guest service. Drive a sense of urgency through Crew Members to satisfy guests' needs and resolve problems. Reinforce the use of systems, tools, and procedures throughout the shift, while taking appropriate steps to correct deficiencies. Monitor team performance to ensure quality, service, and cleanliness standards are met throughout the shift. Complete all required training, including ServSafe® certification.

Profitability - Ensure restaurant standards and marketing initiatives are properly executed during the shift. Follow all systems and processes to control labor costs, food costs, and cash throughout the shift. Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during the shift. Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with the Restaurant Manager. Comply with all restaurant, Brand, and franchisee policies.

Location: Neptune Donuts 2265 South Rd, Poughkeepsie, NY 12601, USA

If you're ready to take on this exciting opportunity to lead a team and grow your skills, apply now