Lead Team Member

2 weeks ago


Poughkeepsie, New York, United States Dunkin' Full time

Job Summary:

We are seeking a highly skilled and motivated Shift Leader to join our dynamic team at Dunkin'.

Key Responsibilities:

  • Coach and develop Crew Members to execute operational standards and deliver exceptional guest experiences.
  • Communicate effectively with team members to ensure seamless service and resolve any issues that may arise.
  • Monitor and maintain high standards of quality, service, and cleanliness throughout the shift.
  • Ensure accurate execution of systems, tools, and procedures to control labor costs, food costs, and cash.
  • Provide feedback and recognition to team members to promote a positive and productive work environment.

Requirements:

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High School diploma (or equivalent)

Benefits:

  • Cash Tips
  • Career development and growth
  • Discounted college degree program
  • Competitive Pay and Weekly Wage
  • Direct Deposit for convenience
  • Free break Meals (restrictions apply)
  • Paid Time Off*
  • Healthcare and Dental*
  • Bereavement leave*

Competencies:

  • Guest Focus – anticipate and understand guests' needs and exceed their expectations.
  • Passion for Results – set compelling targets and deliver on commitments.
  • Problem Solving and Decision Making – make good decisions based on analysis, experience, and judgment.
  • Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.

Skills and Qualifications:

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High School diploma (or equivalent)

Work Environment:

Our team members are the ingredients of goodness that make up a team that supports one another and local communities. Together we are ALL IN' for the win.



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