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Customer Service Representative

2 months ago

Anaheim, United States Prime Tech Enterprises Full time

The Customer Service Representative maintains the daily operations of the customer service and sales team. This position develops, implements and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.

Our company's mission is to provide our clients and customers with the best ROI in sales and marketing in conjunction with providing a substantial management training curriculum that personally challenges and develops each and every person within the company to grow and become the best version of themselves.

Essential Duties and Responsibilities:

  • Supports programs that drive team performance toward departmental and organizational goals.

  • Assist customer service and sales team toward the achievement of operational goals.

  • Hires and provides training for new and/or less experienced customer service and sales staff.

  • Reviews and evaluates work to ensure quality and timeliness.

  • Investigates and research escalated customer service inquiries.

  • Ensures employee behaviors are focused on improved customer satisfaction to drive customer loyalty.