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Clinical Support Specialist
1 month ago
**Clinical Support Specialist**
at CVP Physicians Cincinnati, OH **PRIMARY PURPOSE:** Serve as liaison between the call center and the clinical teams by guiding the scheduling of appointments and ensuring proper follow up for patients needs
1. *Essential Skills and Abilities:*
+ Knowledge of medical and ophthalmic terminology.
+ Exceptional communication and interpersonal skills
+ Professionalism, demonstrated respect for staff and patients
+ Positive and collaborative team member
+ Strong organization with attention to detail
+ Proficiency with utilizing computer and applicable software tools
+ Knowledge of HIPAA requirements and the importance of maintaining patient confidentiality
+ Management of multiple tasks occurring simultaneously *2. Guide Call Center agents on proper patient appointment scheduling*
* Help Fast track urgent appointments for patients that require immediate attention
* Offer assistance to scheduling agents who are unsure of how to correctly schedule or reschedule appointments
* Coordinate communications between medical professionals for consultation and patient care follow up to ensure patients are receiving timely care. *3. Prescription Refills and Prior Authorizations*
* Facilitate the approval or denial of prescription refill requests for all providers at CVP within 48 hours
* Work with insurance companies to obtain prior authorization for medications if required, and maintain follow up with patients while waiting for authorization to be complete
* Ensure accurate documentation of all prescription related activities in NextGen
* Manage eRx reports for all clinics *4. Patient Required Documentation*
* Work with providers to complete required patient forms, including disability paperwork, FMLA paperwork, DMV paperwork, work excuses, etc.
* Provide copies of glasses prescriptions, contact lens prescriptions, etc to patients when requested
* Manage patient communication through the portal to individual providers, responding directly to patients when able. 5. *Perform other duties as assigned.*
**Section 2:**
BACKGROUND:
**Education:** Minimum of a High School diploma or general education degree.
**Experience:** Previous medical office experience preferred; 1-2 years of previous ophthalmology experience required. .
Location (City) *
**Voluntary Self-Identification**
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in CVP Physicianss Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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**Voluntary Self-Identification of Disability**
We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .
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* Diabetes
* Epilepsy
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* Intellectual disability
* Missing limbs or partially missing limbs
* Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS)
* Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
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