Head of Infrastructure

Head of Infrastructure & Security Salary : DOE Location : Manchester / Liverpool / Bolton / Leeds / Southport / Hybrid Office Locations : Manchester, Liverpool, Leeds, Bolton, Southport, Newcastle, Reading, Birmingham, Northampton, and Cambridge Hybrid working available – with the flexibility to work from home and collaborate in‑office when needed. We believe we offer our colleagues the best hybrid and flexible working practices, balancing working from home with time collaborating and socialising with colleagues in our modern offices. Lead the strategy. Build the resilience. Own the security. At Fletchers Solicitors, we’re committed to delivering outstanding legal services underpinned by innovation, reliability, and security. To support our ambitious growth, we are seeking a forward‑thinking Head of Infrastructure & Security to shape and lead the future of our technology platforms. Reporting directly to the Technology Director, you will play a pivotal role in the senior technology leadership team. This role combines ownership of our infrastructure and security platforms, ensuring day‑to‑day resilience, operational reliability, and enforcement of standards, with the opportunity to help shape long‑term strategy, drive continuous improvement, and enable future growth. As a senior technology leader, you will drive the evolution of secure, scalable services, play a critical role in supporting M&A activity, and enable our people to work seamlessly and securely. This is a unique opportunity to influence the digital foundation of a growing, modern law firm and safeguard the trust of our clients and colleagues. Personal Attributes Hands‑on and delivery‑focused with a pragmatic approach. Comfortable working at both strategic and detailed technical levels. Collaborative and influential, able to lead without line authority. Resilient and adaptable, particularly in fast‑paced M&A environments. Strong communicator, able to translate technical solutions into clear understanding. In return Fletchers offers 35 hours working week Bonus scheme (subject to targets being met) 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th,and 9thfull year of employment Pension scheme with tax‑efficient salary sacrifice option Life Assurance Policy Medicash policy to cover some dental, optical and other medical expenses Company sick pay Enhanced Maternity, Paternity and IVF schemes Flexible, agile working environment with a positive work‑life balance Varied calendar of funded company social events (check out Fletchers Group on LinkedIn) Monthly voucher awards for winning nominees A genuinely supportive and friendly culture Ongoing training and professional development opportunities Main Responsibilities Strategy, Architecture & Roadmap Contribute to and execute the technology strategy in partnership with the Technology Director and target architecture; accountable for execution and adherence to standards across on‑prem, Azure, identity, endpoint, data, application, network and edge. Define HLD / LLD for changes; manage and set non‑functional requirements (availability, performance, security, DR). Drive Zero Trust principles, least privilege, and modern identity requirements. Operations & Reliability Ensure reliable, secure BAU operation of the entire technology estate, including sites / offices, Azure and on‑prem platforms. Meet SLOs / SLAs for availability, performance, capacity, and incident response. Accountable for vulnerability & patch management, backup / restore, and disaster recovery, meeting defined RTO / RPO and evidenced by regular recovery tests. Security Governance & Controls Own the ISMS‑aligned control set (e.g., ISO 27001, Cyber Essentials Plus) including policies, standards, and technical controls. Oversee threat detection & response with the SOC (e.g., Defender / Sentinel), incident playbooks, and tabletop exercises. Ensure audit readiness and evidence for internal / external audits and ITGCs; manage risk register and corrective actions. Embed secure‑by‑design in change delivery (design reviews, threat modelling, security gates). Change, Projects & M&A Partner with the Head of Technical Projects on large change / M&A, supply and coordinate technical personnel, act as infra / security design authority, set NFRs and security controls, and approve service acceptance into BAU. Serve as Technical Change Authority for infrastructure & security, maintaining the release / change calendar and in liaison with the Technical Director, approve / reject changes based on risk, impact, and readiness; enforce standards, testing evidence, capacity planning, DR alignment, monitoring, and back‑out plans before go‑live. People, Partners & Budget Lead and develop the infrastructure / security team and manage external partners (e.g., SOC, MSPs, vendors). Manage budgets and licensing, negotiate contracts, and optimise cost / performance. Stakeholder Management & Communication Provide clear risk / incident / compliance reporting to the Director and senior leadership. Translate technical risk into business impact and actionable decisions. Essential Skills and Experience Technical Expertise (Essential) Prior senior IT leadership (Manager / Head of) running operational platforms and delivering enterprise‑wide transformation. A track record across full lifecycle platform / application change: architecture, integration, testing, upgrades and cutovers. Experience creating and landing technology strategy with buy‑in up to C‑suite / board. Strong commercial acumen, contract / vendor management and knowledge of IT controls, compliance and governance. Proven background in infrastructure and IT operations. Strong Microsoft Azure skills (IaaS, PaaS, identity, and hybrid environments). Understanding of application development practices. Experience with data migration, systems & Cloud consolidation. Proven ownership of security operations & governance (SIEM / XDR, incident response, vulnerability mgmt.) and producing audit evidence. Success developing teams and maturing processes, tools and ways of working. Desirable Skills and Experience Experience in the legal sector or other regulated industries. Knowledge of Proclaim or equivalent case management systems. Infrastructure as Code & automation: PowerShell, Bicep / Terraform, GitHub / Azure DevOps pipelines. Data protection & governance: Microsoft Purview (DLP, retention, legal hold / eDiscovery). Familiarity with ISO 27001. Technology Certifications. We reserve the right to close this role before the date specified depending on the calibre and volume of candidates. About Fletchers Group Fletchers is a fast‑growing, dynamic law firm specialising in personal injury and clinical negligence law, with outstanding rankings in both The Legal 500 and Chambers & Partners. Following several strategic acquisitions, we’ve evolved into the Fletchers Group, with ambitious plans for continued growth and innovation. We aspire to be the best place to work in the legal sector. Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry — because we understand that balance drives performance. At Fletchers, we also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting your career or aiming for leadership, you’ll find a clear path to progress and development here — from apprenticeships and professional qualifications to senior roles and Partnership. We seek out a broad range of challenging, high‑quality legal work, enabling our people to build meaningful and progressive careers. And we don’t just talk about development — we invest in it, with a significant proportion of our colleagues working towards relevant qualifications at any given time. We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long‑term strength. Our base pay and bonus structure is built to recognise and reward high performance. Join us and be part of a law firm that’s not only growing, but redefining what it means to work in legal services. Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos. Job Details Location: Manchester / Liverpool / Bolton / Leeds / Southport / Hybrid Salary: DOE Department: Technology Closing Date: Fri, 28 Nov 2025 #J-18808-Ljbffr