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Manager, National Account Coordinator

2 months ago

Port Arthur, United States EquipmentShare Full time

EquipmentShare is Hiring a Manager, National Account Coordinator

Job Summary: Manager, National Account Coordinator oversees a team responsible for managing national accounts, ensuring client satisfaction, and handling high-priority accounts. This role involves developing client relationship strategies, addressing client issues, and setting revenue targets while fostering a collaborative and efficient team environment. Strong leadership and problem-solving skills are essential for success in this position.

Supervisory Responsibilities: Yes

Duties/Responsibilities:

  • Leads and directs the work of other employees and has authority for personnel decisions.

  • Establish and review schedules for client check-ins, develop and implement procedures for addressing client issues or concerns.

  • Provide guidelines for upselling and cross-selling, and establish individual revenue targets.

  • Personally handle larger, more complex, or more critical accounts.

  • Manage the order process for EquipmentShare National accounts

  • Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-­to­-date about new or additional ways in which EquipmentShare can help improve their business.

  • Promptly respond to and resolve customer inquiries, requests, complaints or other communications.

  • Work with all locations to ensure National account orders are handled promptly and correctly.

Required Skills/Abilities:

  • Ability to work as part of a team and build collaborative relationships

  • Ability to foster teamwork.

  • Ability to make complex decisions

  • Ability to manage growing growing team and support training training initiatives

  • Strong oral and written communication skills.

  • Solving your customer’s problems is always in the forefront of your mind.

  • You have strong interpersonal, problem-solving and situational analysis skills.

  • You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services.

  • Project management skills and must be extremely detail oriented.

  • Comprehensive knowledge of the field's concepts and principles.

  • Performs complex tasks typically following established processes but comfortable with creating new processes.

  • Responsible for administering established policies and procedures but may have some impact on departmental budgeting, strategic planning, and procedural change.

Education and Experience:

  • At least 3 years of sales/operations experience (equipment rental experience is a plus)

  • At least 5 years management experience

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.

  • Must be able to lift up to 15 pounds at times.

  • Up to 40% travel will be required.

Why We’re a Better Place to Work

  • Competitive salary.

  • Medical, Dental and Vision coverage for full-time employees.

  • 401(k) and company match.

  • Annual tool and boot reimbursements for those in applicable jobs.

  • Generous paid time off (PTO) plus company paid holidays.

  • Monthly family dinner nights

  • Fitness Membership stipends plus seasonal and year round wellness challenges.

  • Company sponsored events (annual family gatherings, food truck nights and more).

  • Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.

  • Opportunities for career and professional development

About You

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change.

EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity

employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation,

protected veteran status, disability, age, or other legally protected status.