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Customer Support Representative

2 months ago

Alexandria, United States New Arlington Sales Firm Full time

We need an entry-level Customer Support Representative to join their team on a full-time basis. The primary responsibilities of this role include leading the division, managing and supervising all aspects of an Outreach Program, and the client relationship, as well as growing the agency with new business. The successful candidate will demonstrate expertise in communications, and the ability to think one step ahead of clients to exceed needs.

Customer Support Representative Responsibilities:

  • Manage the execution of community support and marketing programs as well as assume direct responsibility for the quality of work
  • Provide strategic counsel to clients and account team
  • Anticipate clients' strategic needs, both long and short term
  • Plan and run strategic client meetings
  • Consistently offer value and add counsel
  • Function as the main contact for client accounts
  • Retain and develop current accounts to increase revenue
  • Supervise account staff in their daily activities, provide structure and instruction for balancing their workloads
  • Motivate, mentor, and guide the professional development of staff
  • Assume fiscal responsibility for division, accounts, and team
  • Actively participate and guide the operations and future course of division and agency