Customer Support Representative

2 days ago


West Alexandria, Ohio, United States Rexarc International Inc Full time
Job Title: Customer Support Specialist

Job Summary: We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Rexarc International Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our domestic customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Maintain accurate and up-to-date customer contact information in our database.
  • Enter domestic sales orders in a timely and efficient manner.
  • Communicate effectively with domestic prospects and customer contacts via phone and email.
  • Support domestic distributors, sales agents/representatives, and customers with their queries and concerns.
  • Maintain our CRM database according to defined processes and procedures.
  • Assist with Strategic Initiative projects as required.
  • Support the sales team with various tasks and activities.
  • Resolve customer complaints and issues in a professional and timely manner.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong problem-solving and analytical skills.
  • Proficiency in CRM software and database management.
  • Ability to work independently with minimal supervision.
  • Strong attention to detail and organizational skills.

Working Conditions:

  • Ability to sit for long periods of time.
  • Ability to lift up to 30 pounds.
  • Ability to climb stairs occasionally.

Compensation: $20.00 - $23.00 per hour.



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