Customer Experience Representative
2 weeks ago
Enterprise Holdings is a leading provider of mobility solutions, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. We are committed to delivering exceptional customer experiences and are seeking a skilled Customer Experience Representative to join our team.
This role is responsible for providing superior customer service, ensuring a seamless rental experience, and promoting our products and services. As a Customer Experience Representative, you will be the face of our company, interacting with customers, answering questions, and resolving issues in a professional and courteous manner.
We offer a competitive compensation package, including a starting rate of $14.96 per hour, and a comprehensive benefits program. Our team members enjoy a consistent full-time schedule, paid time off, and opportunities for career growth and development.
Responsibilities
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Ensure a seamless rental experience, verifying customer information, and processing rentals and returns efficiently.
- Promote our products and services, offering upgrades, protection products, and other services to enhance the customer experience.
- Collaborate with colleagues to achieve team goals, share knowledge, and provide support as needed.
Qualifications
- High school diploma or equivalent required.
- Minimum 2 years of customer service or sales experience in a retail or guest services environment.
- Valid driver's license with a clean driving record.
- Ability to work in a fast-paced environment, multitasking and prioritizing tasks effectively.
Equal Opportunity Employer/Disability/Veterans
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