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IT Support Specialist

2 months ago

Charleston, United States Rmcweb Full time

** Position Description**

**IT Support Specialist** Location **Charleston, SC** Requisition # **1498** Division **Information Technology** **Job Description**

RMC is hiring for a Desktop Support System Administrator to support our customer at NIWC LANT.

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring for a IT Support Specialist to support our customer at NIWC LANT. The selected applicant will work with a team of highly talented individuals supporting RDT&E network connected and standalone laboratories. Responsibilities in this position include, but are not limited to, assisting in the management of a Windows domain, desktop support, virtual machine builds/deployments, supporting system integration in an RDT&E environment, troubleshooting, patching, and maintaining various lab applications, and configuration management.. The selected applicant will work as part of an integrated team including system administrators, network engineers, service desk analysts, and other personnel on site.

Responsibilities:

* Maintain IT Infrastructure end-point devices including but not limited to computers, printers, phones (desk and mobile), and audio visual equipment

* Perform server/workstation installations and technology refreshes.

* Install and configure external workstation hardware

* Install and configure authorized software on workstations

* Diagnose and resolve hardware and software issues

* Perform system upgrades as required

* Support the tracking and implementation of Security Technical Implementation Guidelines (STIGS)

* Assist in artifact development as well as continuous monitoring activities

* Maintain end-point data backups and ensure integrity

* Participate in the patch management process

* Create and maintain documentation

* Lead and assist with projects as needed

Required Qualifications:

* High school diploma or equivalent GED is required

* Up to 3 years of experience providing end user IT support services preferred

* The selected applicant must have a DoD 8570/5239 IAT Level 2 Certification (Security + CE) or IAT Level 3 Certification (CASP or CISSP)

* Must have the ability to work independently and as part of a team in researching data and developing analytical techniques and methodologies

* Security Clearance:

+ An Interim DoD Secret clearance is required to start. A Top Secret Clearance will be required.

+ Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.

RMC employees may be subject to COVID-19 vaccination or testing requirements in order to access government facilities.

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RMC is an equal opportunity employer. All qualified women, minorities, individuals with disabilities and veterans are encouraged to apply for RMC job vacancies. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.