Customer Service and Stock Specialist

4 months ago

Lancaster, United States Aldi Inc. Full time

As a Store Associate, you'll be responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best. You'll enhance the customer shopping experience by working collaboratively with the ALDI team and providing exceptional customer service.

Position Type: Full-Time
Average Hours: 32-40 hours per week
Starting Wage: $18.50 per hour
Wage Increases: Year 2 - $19.00 Year 3 - $19.50 Year 4 - $19.50 Year 5 - $20.50

Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.


Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
Processes customer purchases, perform general cleaning duties, stocks shelves and merchandise displays neatly
Provide exceptional customer service, assisting customers with their shopping experience
Collaborate with team members and communicate clearly to the store management team
Provide feedback to management on all products, inventory losses, scanning errors, and general issues
Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy
Adheres to cash policies and procedures to minimize losses
Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
Other duties as assigned

Physical Demands:

Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights
Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store
Must be able to perform duties with or without reasonable accommodation

Qualifications:

You must be 18 years of age or older to be employed for this role at ALDI
Ability to provide prompt and courteous customer service
Ability to operate a cash register efficiently and accurately
Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler
Ability to perform general cleaning duties to company standards
Ability to interpret and apply company policies and procedures
Excellent verbal and written communication skills
Ability to work both independently and within a team environment
Ability to stay organized, give attention to detail, follow instructions and multi-task in a professional and efficient manner
Meet any state and local requirements for handling and selling alcoholic beverages

Education and Experience:

High School Diploma or equivalent preferred
Prior work experience in a retail environment preferred
A combination of education and experience providing equivalent knowledge

ALDI offers competitive wages and benefits, including:

  • 401(k) Plan
  • Company 401(k) Matching Contributions
  • Employee Assistance Program (EAP)
  • PerkSpot National Discount Program

In addition, eligible employees are offered:

  • Medical, Prescription, Dental & Vision Insurance
  • Generous Vacation Time & 7 Paid Holidays
  • Up to 6 Weeks Paid Parental Leave at 100% of pay
  • Up to 2 Weeks Paid Caregiver Leave at 100% of pay
  • Short and Long-Term Disability Insurance
  • Life, Dependent Life and AD&D Insurance
  • Voluntary Term Life Insurance
Click here to learn more about the benefits ALDI has to offer

ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

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