Customer Service Specialist

3 weeks ago


Lancaster, Ohio, United States Carter Lumber Full time
About the Role
We are seeking a highly skilled Customer Service Specialist to join our team at Carter Lumber. As a key member of our sales team, you will be responsible for providing exceptional customer service and support.

Key Responsibilities
* Provide expert knowledge and advice to customers on building materials and products
* Process transactions and produce estimates accurately and efficiently
* Follow up on online customer quotes and cold calls to qualify new leads and drive sales
* Collaborate with Outside Sales Reps to achieve sales and profit goals
* Conduct cycle counts and resolve overages/shortages to ensure inventory accuracy

Requirements
* Experience in sales or customer service in a building materials environment is essential
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
* Strong organizational and problem-solving skills, with the ability to work independently and as part of a team

Benefits
* Competitive salary range: $50,000 - $65,000 per year plus commission
* Comprehensive health, dental, and vision insurance, including short and long-term disability and company-paid life insurance
* Opportunities for career growth and development, with a focus on promoting from within

Join Our Team: If you are a results-driven sales professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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