Retail Store Manager

Retail Store Manager Base pay range: $69,000.00/yr - $72,000.00/yr Location: Long Beach, California This role is a full‑time, exempt position where you recruit, hire, train, and lead store teams to achieve sales goals, manage expenses, protect company assets, and pursue growth opportunities. The Retail Store Manager will align decisions with company priorities and support business during peak days/hours. ESSENTIAL DUTIES & RESPONSIBILITIES Customer Experience Communicate effectively with customers and teams. Exemplify an optimistic and energetic presence, building strong relationships with customers to maximize loyalty. Maintain a compelling store experience by engaging and modeling appropriate customer service behaviors. Resolve customer issues promptly and solution‑oriented, partnering with the Area Manager as needed. Develop a symbiotic relationship between Brixton retail store locations to elevate experience and drive loyalty. Operational Excellence Ensure store policies and procedures are followed consistently across locations. Adhere to all retail policies and procedures, including POS and Operations. Supervise and manage all aspects of daily store operations. Supervise and manage all aspects of Loss Prevention practices. Plan weekly staffing schedules in compliance with schedule policy. Maintain accurate sales figures and perform cash management functions such as bank deposits and daily cash reconciliation. Accountable for combined store, individual store, and individual staff goals. Execute reductions, price changes, clearance, and transfers. Ensure store environments comply with health and safety regulations. Provide strong communication, delegation, and follow‑up for teams to accomplish operational activities. Interact and communicate with Area Manager and other Brixton leadership professionally. Product Expert Ensure store and brand visual standards are consistently maintained and shoppable for customers. Ensure housekeeping duties are completed to maintain a neat, clean, and professional store environment. Accountable for merchandise processing and replenishment on the sales floor. Facilitate fitting and product knowledge sessions to enhance customer experience. Ensure all team members are trained on full customization of headwear. People’s Coach Teach, train, and develop successful teams. Ensure all staff members are trained on selling skills, customer service, and operations. Create a sense of belonging and teamwork within individual store teams and across locations. Recruit and hire team members who complement business needs, existing staff, and brand. Recognize talent within teams and develop them for growth within the stores and company. Provide consistent, thorough, and timely feedback, coaching, and accountability to all employees. Analyze results and behaviors of individuals and actively manage performance. KNOWLEDGE, SKILLS & ABILITIES Bachelor’s degree (B. A.) from a four‑year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Strong business acumen with proficiency in data analysis, metrics‑driven reporting, and using data to inform strategic decision‑making. Strong communication skills, verbal and electronic, with all levels of the organization. Serve as a respected voice and resource, fostering collaboration across the Retail channel and among peers. Deliver sales results through employee development and mentorship. Proficient with MS Office (Word, Excel, PowerPoint, Outlook). Effectively manage through change, pivot comfortably, maintain flexibility, and make decisions based on the needs of the business. Receive critical and complimentary feedback with a growth‑opportunity mindset. Flexibility in working hours, including weekends and holidays. Willingness to travel outside of immediate area if needed. PHYSICAL DEMANDS May require a combination of standing, stooping, sitting, and walking up to 75% of the time, and as needed. Ability to lift up to 25 lbs. Moderate noise (examples: business office with computers and printers, light traffic). Salary Range: The base pay for this position is between $69,000 - $72,000 per year. In accordance with applicable state laws, the range provided is Brixton's reasonable estimate of the base compensation for this role. Brixton LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Sales, General Business, and Management #J-18808-Ljbffr