UPS Store Manager
4 days ago
We are seeking a dynamic and experienced UPS Store Manager to lead our team in providing exceptional customer service, managing daily operations, and driving business growth. As the manager, you will oversee store activities, ensure compliance with UPS standards, and foster a positive work environment. This role is ideal for a motivated leader with a passion for retail and logistics.
Key Responsibilities
- Oversee daily store operations, including opening/closing procedures, inventory management, and cash handling.
- Lead and train a team of associates to deliver outstanding customer service in shipping, packing, printing, and other services.
- Manage store performance metrics, such as sales targets, customer satisfaction scores, and operational efficiency.
- Ensure compliance with UPS franchise guidelines, safety protocols, and local regulations.
- Handle customer inquiries, resolve complaints, and build long-term relationships with clients.
- Coordinate with vendors and suppliers for stock replenishment and equipment maintenance.
- Analyze sales data and implement strategies to increase revenue and reduce costs.
- Maintain a clean, organized, and welcoming store environment.
Qualifications
- 2-3 years of experience in retail management, preferably in shipping, logistics, or a similar customer-facing role.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Excellent communication and interpersonal abilities.
- Proficiency in point-of-sale (POS) systems, Microsoft Office, and basic accounting.
- Knowledge of UPS services and products is a plus.
- High school diploma or equivalent required; bachelor's degree in business or related field preferred.
- Ability to work flexible hours, including weekends.
- Must pass a background check and drug screening.
Job Types: Full-time, Part-time
Pay: From $45,670.00 per year
Expected hours: 35 – 40 per week
Work Location: In person
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