IT Operator

Title: IT Operator (Network Operator)
Location: Pensacola, FL (Hybrid 50%)
Duration: Initial 6 months
Compensation: $20-$25/hr
Work Requirements: USC, GC and Authorized to work in the US. This role is Night Shift: Hours 1800 to 0600 CST (Central Standard Time) Rotating 12-hour shift. Weeks start on Sunday – Saturday. One week would be Sun, Wed, Thu. 2nd week would be Mon, Tue, Fri, Sat.

Job Description: Coordinates, monitors, administers, and services technical environments. Completes implementations, carries out integration activities, and provides operational support for technical environments.
Monitor enterprise systems and network to ensure continuous availability. To independently troubleshoot, resolve and escalate incidents and problems when detected. To interface with vendors and ensure appropriate resolution during system outages, change windows or periods of reduced performance. Perform routine tests and maintenance of assigned systems, networks and peripheral equipment.

Responsibilities Monitor enterprise network for system performance and availability.
Monitor Moogsoft AIOps, and other consoles, monitoring tools or dashboards to ensure optimum performance within the environment
Detect, isolate, diagnose, record, escalate and resolve operational issues, incidents and outages within agreed timeframes
Create and update incident and change tickets daily using ServiceNow
Accurately report all actions taken when managing alerts on events
Interface with other ETS support teams and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established policies and procedures
Monitor alerts during change windows to ensure that service is restored
Perform routine tests of assigned systems and report test results
Assist other ETS staff in testing system/applications
Track and report all branch related outages and service interruptions

Qualifications – All required unless otherwise noted 2+ years of enterprise network monitoring experience
Working knowledge of IT terminology, network topology, commands and device relationships
Working knowledge of technical inter-relationships between software/hardware and desktop/ LAN/ Host systems
Experience in problem resolution including determining root cause, scope and scale of issues
Experience with validating system availability and performance
Experience with enterprise system monitoring tools such as LogicMonitor, Splunk, Moogsoft, SolarWinds
Research, analytical, and problem solving skills
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill in producing desired results and achieving goals and objectives
Effective skill supporting a global 24/7, member/customer focused services operation
Effective verbal and written communication skills
Ability to respond quickly and accurately in high pressure situations
Ability to effectively manage tasks and job duties with shifting priorities
Ability to document and apply policies, standards and procedures
Ability to work independently and as part of a team
Other duties as assigned

Unusual Working Conditions: This is position is designated as " Essential Personnel” which will require the incumbent to be called to work a flexible schedule (days, nights, weekends, and holidays) due to business needs and/or in the event of emergency, inclement weather, pandemic, reduced site operations or training
This is a rotating schedule position which requires working every other weekend (Friday, Saturday and Sunday)

Our benefits package includes: Comprehensive medical benefits
Competitive pay, 401(k)
Retirement plan
…and much more


About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.