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District Manager
1 month ago
Company Information
Super Star Car Wash is a leader in providing car wash, detail, and lubrication services to customers in Arizona and California. Our mission is to provide fast, high quality, professional service in a friendly atmosphere, along with a smile while creating a reward team member environment.
Position Summary
The District Manager is tasked with overseeing daily business activities, improving overall business functions, training heads of departments, managing budgets, developing strategic plans, creating policies, and communicating business goals. District Managers work collaboratively with executive management, location management, and staff to ensure the functions of the business and service delivery.
The ideal candidate will have experience in the following areas Management, Maintenance, Customer Service and basic computer knowledge.
Travel : Local travel across different districts ranging within Arizona district area locations
Quarterly Bonus Earnings Opportunity not included in advertised salary
Essential Duties/Tasks/Responsibilities
(These responsibilities must be able to be performed with or without reasonable accommodation)
Responsible for overall operation and profitability of multiple Car Wash locations within your assigned territory
Lead the overall direction, coordination and evaluation of direct reports and for carrying out supervisory responsibilities in accordance with the organizations policies and applicable laws
Participate with Executive Leadership to formulate and administer company policies aimed at directing and coordinating all location activities to meet business and profitability objectives.
Account for all business activities at each location including but not limited to supporting staff development, enhancing operational efficiency, driving sales and improving revenue, maintaining relationships with clients and vendors, and enhancing the organizations image to meet overall growth objectives and sales forecasts.
Lead and motivate managers to improve the overall customer experience while holding each manager accountable for the operation of their assigned location
Direct, supervise, train and Location Managers to plan and implement procedures to maximize operational efficiency and revenue growth
Communicate daily with every location manager via phone, email, or in-person
Ensure a safe environment for all employees and customers by ensuring compliance with safety procedures and report safety or maintenance issues to management
Ensure each location is well maintained and strictly adheres to all company safety procedures
Maintain Quality Control factors associated with customers overall experience, products and services, scheduling and labor cost control with respect to historical performance and seasonality
Interview, Hire, Train and Develop employees to ensure employees at all levels have a clear idea of what is expected of them, standards of acceptable and unacceptable performance, frequent measurement against these standards, and then appropriate training to close any performance gaps
Communicate effectively at all levels with employees, customers, peers, and management
Motivate employees to complete job tasks efficiently and effectively
Ensure proper customer care
Facilitate and assess damage claims
Ensure compliance with all laws, rules, regulations, and policies at Local, State and Federal levels
Delegate authority to employees when appropriate
Support company initiatives, including but not limited to marketing, promotions, sales, customer service, and talent management initiatives
Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays
Keep the entire property spotlessly clean and organized
Ability to work outdoors in ALL weather conditions
Other duties as assigned
Minimum Job Requirements
Must be at least 21 years old
High School Diploma or GED
5+ years of supervisory experience in car wash, retail, or service capacity
Excellent organization, communication, and customer service skills.
Basic mechanical skills.
Requires basic computers skill.
Knowledge, Skills And Abilities Required
Leadership Skills
High Level of Integrity
High Energy Level
Dependability
Professionalism
Service and Sales Focused
Team Orientated
Effective Communication Skills
Problem Solving Ability
Preferred Knowledge, Skills And Abilities
Job knowledge, experience, and/or understanding in the following areas is preferred :
Products and services car wash and detail
Labor management
Customer service and sales
Mechanical aptitude
Industry trends
Risk management
Safety
Basic business P&L statements, POS (DRB) reports, spreadsheets, etc.
Competitive activity
Requires the ability to interact with others, interpret spoken messages and utilize reason to resolve complex problems. Requires keyboarding, hearing and talking, frequent standing and walking, and frequent bending at the waist, twisting of the upper body, kneeling, being mobile on uneven surfaces, squeezing and crouching. Requires frequent lifting and carrying of 1-25 pounds (occasional up to 50#).
This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.
Super Star Car Wash is an Equal Opportunity Employer.
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