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General Service Advisor

3 months ago

Santa Rosa, United States AAA Northern California, Nevada & Utah Careers Full time

JOB DESCRIPTION
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
*Why Work For Us?*

* Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
* 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
* Benefits Medical, Dental, Vision, wellness program and more
* Paid Holidays
* Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
* Collaborative Environment AAA will value your contribution to providing exceptional service to our members
* Free AAA Classic Membership
* AAA Product Discounts
* Tuition Reimbursement Program
Additional Details: Tuition reimbursement for ASE Certifications, NO Sundays, State of the art equipment with Technician software updates, clean well equipped shops that are open to members and nonmembers with consistent car count.
*Summary *
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
*Job Responsibilities: *

* Performs oil changes and lubrication service for member and nonmember vehicles.
* Performs tire repairs and installation service for member and nonmember vehicles.
* Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
* Assist upper level technicians as needed and for experience.
* Test drives vehicles when practical for any/all performance or drivability concerns before performing work
* Exception: when unsafe or vehicle not drivable
* Retest drives after repairs completed to verify that repair solved defined problems
* Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
* Maintain company provided equipment and machinery
* Follows Company and industry safety rules and regulations
* Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
* Attends all required training, seeks additional training to maintain and increase effectiveness
* Keeps up to date on industry trends and repair procedures.
* Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
* Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
* Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
* Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
* Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
* Assures all comeback related repairs are prioritized as directed by manager or lead.
* Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
* Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or safer condition as was prior to work commencing
* Performs other related duties as assigned.
* Note: May require travel to different locations on an as needed basis
*Knowledge/Skills/Abilities *

* Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
* Effective organization, interpersonal and negotiation skills
* Ability to work scheduled hours as necessitated by business need
* Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
* Member service focus
* Automotive/mechanical background
* Ability to drive vehicles equipped with manual transmission
* Knowledge of equipment/tool operation and diagnostic/repair procedures
* Maintains 20% productivity measured by hours worked/hours flagged
*Education & Experience/ Licenses & Certifications *

* High School diploma or equivalent certification (GED)
* Must possess a valid drivers license with a safe driving record
* Six months experience in general repair, lube services and or tire shop
*Work Environment/Physical Requirements *

* Ability to lift and or carry up to 50lbs
* Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
* Exposure to loud noises
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