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Customer Service Representative

2 months ago

Rochelle Park, United States Viv Management Inc Full time

Benefits:

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company.

Responsibilities

Greet customers in a courteous, friendly, and professional manner using company procedures.

Listen attentively to customer needs and concerns; demonstrate empathy.

Clarify customer requirements; probe for and confirm understanding of needs.

Meet customer requirements by providing personalized solutions.

Confirm customer understanding of the solution and provide additional customer education as needed.

Prepare complete and accurate work on customer files to complete sales orders.

Communicate effectively with individuals/teams in the program to ensure high quality.

Participate in activities designed to improve customer satisfaction and business performance

Qualifications

Previous experience as a Customer Service Representative or in a similar role is preferred

Excellent phone and verbal communication skills

Understanding of active listening techniques

Highly organized with the ability to prioritize projects and manage time effectively