Client Success Partner

2 days ago


Louisville, United States Equifax Full time

The Client Success Partner is a proactive problem solver, providing support in post-sale activities, including implementation, account setup, onboarding, billing, reporting, and ongoing client relationship management to ensure long term success and satisfaction.

The Client Success Partner will work a hybrid schedule, with in-office days on Tuesday, Wednesday and Thursday at our Louisville, Kentucky location. Remote work is permitted on Mondays and Fridays.

What you will do:

* Scale Customer Engagement of Sales Team


* Maximize Sales resources' selling time by taking on back-office tasks


* Connect with and coordinate internal resources to streamline contract-to-boarding processes


* Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship.


* Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue.


* Maintain tools to support the Sales teams


* Generate Client reporting and Client dashboards


* Coordinate with Customer Success Managers to support Customer training


* Analyze sales performance records, interpret results



What experience you need:

* Bachelor's degree or equivalent experience


* 2+ years of experience in operations and retention support, with a focus on maintaining and enhancing customer relationships



What could set you apart:

* Masters or advanced degree preferred


* Tech or software, platform skills


* Intellectually curious and insights driven


* Delivers results and plays to win


* Drives excellent execution


* Has a sense of urgency, agility, and grit


* Leads with integrity, and be personally accountable


* Exceeds customers' expectations every day


* Works together as one aligned global team (#OneEquifax)


* Takes initiative to develop yourself and help others grow


* Values diversity of experience and thought



#LI-Hybrid

#LI-TE1



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