Customer Service Representative
3 days ago
UniFirst is seeking a dedicated Customer Service Representative to join our team. As a key player in delivering outstanding customer service, you will serve as a liaison between customers and the company.
Key Responsibilities:- Assist customers by answering questions related to accounts, procedures, and services via telephone or email.
- Provide excellent customer service to both customers and UniFirst personnel.
- Perform accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
- Partner and provide administrative support to UniFirst's Sales Department.
- Perform basic data entry and other administrative duties.
- 2 years of Customer Service experience in an administrative setting is preferred.
- Prior Accounts Receivable experience is highly encouraged.
- High School diploma or GED equivalent is recommended.
- Verbal and written communication skills: professional telephone and email etiquette.
- Essential skills: active listener, responsive, and personable.
- Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc).
- Time management and organizational skills with attention to detail.
- A collaborative, team-player capable of working independently.
- Problem solver in a dynamic environment.
- Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc).
- Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.
- Training: We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential.
- Career Mobility: We're a growing company offering significant avenues for personal development and growth.
- Community Culture: Our unique community culture is what makes UniFirst an organization that stands out from the rest.
- Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.
- Pay & Benefits: On the job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
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