ERP Manager
2 months ago
Program Description: The ERP Program Manager is responsible for the proper implementation and usage of the ERP system to maximize its effectiveness as a business tool for the company. In addition, any upgrades or complete conversions in the ERP system would fall into the manager’s scope of responsibility as well as, all ERP related special reports for end users.
Supervisory Responsibilities: Yes – indirect
Essential Job Functions:
Essential job functions represent the fundamental job duties and accountabilities of the employment position the individual holding the position must be capable of performing. Persons with disabilities can perform these with or without reasonable accommodations. The Director or his/her designee may assign other duties and accountabilities limited to those consistent with the applicable scope of the appropriate professional job function.
Managing ERP System
• Responsible for defining, acquiring, allocating and optimizing resources across all projects, as well as any additional work that is required
• Effectively anticipate and manage issues and risks
• Responsible for defining, acquiring, allocating and optimizing resources across all projects
• Ability to develop an effective planning process, including an integrated project schedule that encompasses all aspects for the ERP Program
• Ability to make timely, effective decisions in a logical and thoughtful manner, weighing conflicting information where necessary
• Ability to create and maintain a financial management processes that incorporate actual financial performance to forecasted performance and justifies all variances
• Ability to accurately forecast expenditures in alignment with the projects
• Manage and deliver large and complex ERP engagements to identify design, and implement creative business and technology solutions
• Update and manage ERP system to ensure it provides company with proper business solutions and accurate results
• Analyze data processing modules and identify areas of enhancements and improvements
• Ability to provide procedures and reports to identify and resolve data integrity issues
• Ability to provide field support by answering questions or handling user support requests/escalations
Department Support
• Ability to assist departments with the ERP System and support business users in understanding the requirements, alternative solutions, resolving problems, communicating status, documenting system changes, and providing ongoing maintenance of users, configurations, and integrations.
• Ability to assist with current, new or modified reporting requests
• Manage engagement risk, project economics, planning and budgeting and accounts receivable
• Ability to participate in IT and cross-functional meetings to support staff and various team members to review upcoming issues, items, and trainings.
• Ability to manage and maintain integrations to key operational systems, user permissions, security roles and security teams
• Manage system requests, assess viability and collaborate with Accounting, Operations, and IT resources to determine solutions
• Manage routine interactions with client management and sponsorship
• Assist in the sales process, including estimating work effort and expenses using the standard tools, drafting statements of work and presentation to clients and prospects
Data Support
• Responsible for all foundational systems that move date, i.e., Sales Orders, Fulfillments, PO’s, etc.
• Ability to work with other key positions to build the future of our forecasting, demand planning, and overall growth.
• Develop, implement and maintain a detailed project work plan, including traceable requirements, appropriate controls, and monitoring to ensure timely, on-budget and quality outcomes
Position Specifications
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Education and/or Experience:
Bachelor’s Degree or equivalent experience and/or training: Information Systems, Information Technology, Computer Science or Engineering or Equivalent
Minimum of 5 years Demonstrated experience implementing large ERP systems such as SAP/Microsoft GP / Dynamics/Oracle
Intermediate Skills and knowledge in addressing both business and IT activities associated with an ERP project
Intermediate Knowledge of ERP modules: order-to-cash, procure-to-pay, record-to-report, and supply chain inventory
Intermediate Skilled in problem-solving skills with acute attention to detail and ability to meet deadlines
Intermediate Skilled in process mapping, gap analysis, requirements gathering, overall solutions definition including process, information, people and technology components
Advanced Skill in documentation and attention to detail
Advanced Skill in basic computer functions such as word processors, spreadsheets, and internet usage
Language Abilities:
Ability to read and comprehend instructions, correspondence, memos, and work place policies. Ability to analyze, interpret general business periodicals, professional journals, technical procedures and governmental regulations. Ability to analyze and interpret technical research journals. Ability to write professional correspondences. Ability to present information in small group and large group situations to customer, strategic business partners, the general public, and other employees. Ability to effectively present information to administrators, management, and other employees.
Reasoning Abilities:
Ability to carry out detailed written and/or verbal instructions. Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form to carry out business objectives. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Temperament:
Focus and action-oriented. Performance under little structure. Flexibility and coping with change. Multitasking. Ability to maintain composure in a stressful environment. Freedom to work from supervision.
Other Abilities:
• Must be proficient in all Microsoft Office platforms
• Must have excellent written and verbal communication skills
• Must be able to be flexible and adaptable in a fast-paced and changing environment
• Ability to make decisions and recommendations
• Ability to demonstrate professionalism with personnel and management
• Knowledgeable and skilled in proper accounting principles, practices, and procedures
• Ability to gather, organize and analyze information skillfully
• Must be able to communicate effectively through oral and written communication
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