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Toyota Experienced Service Advisor

3 months ago

Chesapeake, United States First Team Automotive Group Full time
Job Description
Attention Experienced Automotive Service Advisors

First Team Toyota in Chesapeake is NOW HIRING If you are an experienced Automotive Service Advisor with a proven track record of performance, providing excellent customer service, and have the drive and determination to succeed, now is the time to join our service team

First Team Toyota, located in the Western Branch Chesapeake area, is looking for a self-motivated, energetic, and well-spoken Service Advisor. Our Service Advisors are the center of communication for all service and repair activities within the Service Department. Being the primary point of contact from start to finish for all automotive service and repair matters, the Service Advisor must listen to and thoroughly understand every customer's concerns and arrange for appropriate service/repairs. Relaying all necessary information to the customer from the technician clearly and effectively for all repairs needed and recommended. An effective Service Advisor produces additional revenue for the Dealership by selling finance and insurance products, programs, and other appropriate after-sale items to New and Pre-Owned Customers.

At First Team Auto Group, we pride ourselves on excellent customer service and strong employee morale; offering a Team environment, great benefits, and ongoing training and support throughout all our stores. Apply today to join our Team

Responsibilities
  • Greet Customers in the Service Department, obtain customer and vehicle information, providing an exceptional Customer Service experience using the latest in technology to check in the Customer's vehicle efficiently and effectively to the Service Department.
  • Manage and schedule service appointments for customers.
  • Accurately explain services, repairs, and maintenance to customers in terms they will understand.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customers.
  • Provide concierge support for all owner inquiries, whether by phone or in person to assure the customer does not get mishandled.
  • Ensure customer vehicles are serviced and repaired in a timely fashion, resolving customer concerns in a professional and timely manner. Follow up with customers on the status of their vehicle throughout the service appointment process.
  • Provide solutions for each and every customer, including offering additional services, repair options, and alternative transportation.
  • Coordinates all service/repair work with Team Leader to achieve completion times, monitors system to ensure Technicians can meet all promise times.
  • Offers a Multi-Point Inspection for every Customer.
  • Follows the Service Road-to-a-Sales.
  • Maintain an organized, clean, and safe work area.
  • Participate in required training.
  • Comply with Company policies and procedures.
  • Other duties assigned.
Experience and Skills
Qualifications
  • Excellent verbal/written communication, strong negotiation, and presentation skills.
  • Time management skills.
  • Working knowledge of CDK.
  • Working knowledge of computers and other office equipment.
  • Professional appearance and conduct.
  • Demonstrates behaviors consistent with the Company's Values in all interactions with Customers, Co-Workers, and Vendors.
  • Knowledge of automotive systems, parts, service, and repair.
  • Flexibility to work rotating shifts, weekends, and holidays as needed.
  • Possess an acceptable safe driving record.
  • Pass a criminal background check and drug screening.
Job Benefits
Benefits
  • Medical, Dental, and Vision Plans
  • Health Savings Account
  • Company Paid Short-Term Disability and Life Insurance
  • Supplemental Benefits (Long-Term Disability, Life Insurance, Hospital, Critical Care, and Accident)
  • 401(k) Savings Plan
  • Training Programs
  • Employee Assistance Program
  • Opportunities for Advancement
  • PAL (Paid Annual Leave)
  • Paid Holidays
  • Employee Discounts
  • Direct Deposit