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Patient Access Representative II
4 months ago
Work Days: Varied Hours
Category: Medical Assistant
Department: Union Square Family Health
Job Type: Full time
Work Shift: Various Shifts
Hours/Week: 40.00
Union: Yes
Union Name: SH Laborers 381
DEPARTMENT DESCRIPTION: Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region. Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation. You will help deliver care across the entire spectrum of primary care – with internal medicine, family medicine, pediatrics, geriatrics and women’s health services. You will be in a team-based setting, where primary care works hand-in-hand with behavioral health, pharmacy, complex care and multilingual interpreter services. CHA is also a teaching hospital, with several primary care centers hosting CHA’s Harvard Internal Medicine residency and Tufts Family Medicine residency.
Job Purpose: The Patient Access Representative II (PAR II) position consists of both administrative/clerical functions in addition to the clinical responsibilities of the medical assistant. PAR IIs are essential members of the ambulatory team. They provide the ambulatory site the flexibility of meeting both clinical and administrative needs, while contributing to the smooth operation of the clinic by facilitating patient flow.
Administrative Responsibilities: 2) Answering the telephone professionally and taking accurate detailed electronic messages. 3) Scheduling patient appointments electronically (using Epic), according to scheduling guidelines. 4) Execute daily insurance verifications by means of the Passport system. 5) Complete patient appointment registrations efficiently with the result of successful claim submissions. 6) Maintain detailed accurate records of the department's daily co-payments collected and deposited. 8) Perform administrative duties necessary to ensure appropriate billing and reimbursement for services provided. 10) Scan documents into appropriate medical records. 13) Troubleshoot office equipment failures. Actively and efficiently manage the flow of patients through the clinic: a. Pre-visit chart medical record preparation and information gathering to optimize the visit. Assist providers with medical histories • Appropriate documentation in the electronic health record • Check routine vital signs and point of care testing (based on patient's reason for visit, age and diagnosis • Perform screening questionnaires and pain score, as needed d. Manages room cleaning, stocking, set-up, and turnover. Participate in process improvement initiatives. Participate in staff meetings, MA meetings and continuing education sessions. Assist co-workers in their duties within the limitations of training and scope of practice 6. Review and update overdue health maintenance and open orders. Book screening tests as part of the outreach process and occasionally books follow up appointments (e.g., well child visits, vaccine booster visits). Participates in proactive population management of chronic diseases by generating MyCHArt messages, sending templated letters, and calling patients by telephone. Participate in shared medical appointments, including recording history and findings into the electronic health record. Ensuring that instruments and ultrasound are present for start of clinic session. Packaging specimens (paps, GC/CT, products of conception). Graduation from an accredited medical assistant program.
Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. p>Healthcare is changing rapidly. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.
