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Customer Account Specialist, Ductilcrete

2 months ago

Downers Grove, United States Saint-Gobain Full time

Ductilcrete is a specialized concrete slab system for warehouse and manufacturing facilities in the United States.- The Customer Account Specialist will be tasked to support customers for all material and forecasting needs as well as be the point of contact for all general Ductilcrete inquiries.

Essential Functions of the role:

  • Manage the processing of order entry and execution of orders into the system in a timely fashion with precision accuracy. Ensure that both manual and automated orders are verified and accurately entered into SAP

  • Assist customers with project material forecasting and estimating by identifying project start dates and estimated quantities

  • Assist customers with confirmed project material estimates by identifying actual project quantities and project types by way of Project Engagement Report, Project Manager, Licensee, and Job Log

  • Delivery scheduling, project sequencing - licensee confirmation to determine order splits, dates, access to site, challenges, contact personnel

  • Provide delivery confirmation, track orders, and communicate status with customers

  • Strong knowledge of Ductilcrete systems and product line to communicate effectively with customers

  • New Vendor/customer setup

  • Invoice Approval

  • Forecast monthly (projected revenue) by identifying new projects and their respective start dates

  • Forecast for Material and Vendor needs via Supply/Demand based on current and future projects

  • Support and provide auditor requests regarding order processing

  • Monitor and update current forecast & budgets

REQUIRED:

  • High School Diploma or accredited GED

  • Able to travel 5-10%

  • 2 years of experience in Customer Service in the Manufacturing Industry

  • 2 years of experience in Order management and Logistics

  • 2 years of experience in SAP or QAD

PREFERRED:

  • Bachelor's Degree

  • General knowledge of concrete slab/construction

Traits of the successful candidate:

  • Outstanding, attention to detail and organizational skills

  • Strong written and verbal communication skills in professional environment

  • Computer skills including Windows, Outlook, Word, and Excel

  • Strong customer service mindset that embodies problem solving and resolution skills

  • Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers

  • Ability to multitask and handle a high volume of work accurately

  • Desire to grow within the company

  • Strong team player able to work in a cross functional team environment

  • Self-starter

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Chryso, GCP and VERIFI, Saint-Gobain brands in our Construction Chemicals business, are leading global designer and manufacturer of high quality concrete admixture thanks to a strong commitment to research and innovation, coupled with adherence to the strictest manufacturing standards in the industry. Our admixtures are engineered to optimize the performance of our customers’ specific concrete materials in a way that will maximize user satisfaction and economy.

We deliver significant added value and support to its clients, which includes assistance with client inventory control and prompt product deliveries.

Employees have the flexibility to choose the benefits that best fit their individual needs.

Health and Wellbeing -– Supporting your wellbeing, to thrive in life and work.

  • Medical, Prescription Drug, Vision, and Dental Insurance

  • Healthcare Saving Account and Flexible Spending Account options

  • LiveWell Wellness Program

  • Employee Assistance Program (EAP)

  • Paid Time Off and Paid Parental Leave

Retirement and Protection -- Helping to make the future life you want a reality.

  • 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan

  • Company-provided Life Insurance, AD&D, Short-Term Disability

  • Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance

Additional Benefits -– Helping shape the experience and impact you want

  • Commuter Benefits

  • Group Legal

  • Identity Theft Protection

  • Auto and Home Insurance

  • Pet Insurance and Discounts

  • Back-up Child & Elder Care

  • PerkSpot Employee Discount Program