Help Desk Support

7 days ago

Ann Arbor, United States TEKsystems Full time

*Description:*

The Help Desk Representative will be located at the clients headquarters in Ann Arbor, MI, providing effective, live, Level 1 support for client In-Store Operators. You will be taking roughly 15-30 calls a day inbound regarding a number of technical related issues. This representative will remotely diagnose and resolve routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) for a multitude of retail stores across the world. They will follow up with customers to ensure calls are resolved and closed promptly. This team handles the "Tech 911" call for all domestic and international issues for retail stores. They are a 24/7 call center that utilizes the chat/email/call in functions. They support the clients, printers, digital signage and basic network troubleshooting as well as multiple other areas of the business that keep the company up and running efficiently.

*Skills:*

help desk support, help desk, troubleshooting, customer service, support, ticketing system, phone support, technical support, office 365, ServiceNow, software troubleshooting, hardware troubleshooting

*Top Skills Details:*

help desk support, help desk, troubleshooting, customer service, support, ticketing system, phone support, technical support, office 365,servicenow,software troubleshooting,hardware troubleshooting

*Additional Skills & Qualifications:*

Qualifying Questions:

-How would you describe an ethernet cord? What does it do?

-How would you explain what a virtual machine is to someone who is not technical? (Answer: It's a computer within a computer)

*Experience Level:*

Intermediate Level

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.? If eligible, the benefits available for this temporary role may include the following: 

?  Medical, dental & vision 

?  Critical Illness, Accident, and Hospital 

?  401(k) Retirement Plan Pre-tax and Roth post-tax contributions available 

?  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

?  Short and long-term disability 

?  Health Spending Account (HSA) 

?  Transportation benefits 

?  Employee Assistance Program 

?  Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  • Help Desk Support

    7 days ago

    Ann Arbor, United States TEKsystems Careers Full time

    *Description:* The Help Desk Representative will be located at the clients headquarters in Ann Arbor, MI, providing effective, live, Level 1 support for client In-Store Operators. You will be taking roughly 15-30 calls a day inbound regarding a number of technical related issues. This representative will remotely diagnose and resolve routine problems...

  • Help Desk Support

    6 days ago

    Ann Arbor, United States TEKsystems Full time

    *Description:* The Help Desk Representative will be located at the clients headquarters in Ann Arbor, MI, providing effective, live, Level 1 support for client In-Store Operators. You will be taking roughly 15-30 calls a day inbound regarding a number of technical related issues. This representative will remotely diagnose and resolve routine problems...

  • Help Desk Support

    7 days ago

    Ann Arbor, United States TEKsystems Full time

    *Description:* The Help Desk Representative will be located at the clients headquarters in Ann Arbor, MI, providing effective, live, Level 1 support for client In-Store Operators. You will be taking roughly 15-30 calls a day inbound regarding a number of technical related issues. This representative will remotely diagnose and resolve routine problems...

  • Help Desk Support

    1 day ago

    Ann Arbor, United States TEKsystems Full time

    Description:The Help Desk Representative will be located at the clients headquarters in Ann Arbor, MI, providing effective, live, Level 1 support for client In-Store Operators. You will be taking roughly 15-30 calls a day inbound regarding a number of technical related issues. This representative will remotely diagnose and resolve routine problems including...

  • Help Desk Support

    3 days ago

    Ann Arbor, MI, United States TEKsystems Careers Full time

    *Description:* The Help Desk Representative will be located at the clients headquarters in Ann Arbor, MI, providing effective, live, Level 1 support for client In-Store Operators. You will be taking roughly 15-30 calls a day inbound regarding a number of technical related issues. This representative will remotely diagnose and resolve routine problems...

  • ARC Help Desk Support Specialist

    1 month ago

    Ann Arbor, United States Michigan Vein Care Specialists - Ann Arbor Full time

    **ARC Help Desk Support Specialist** **How to Apply** A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file (because of system...

  • Help Desk Specialist

    2 weeks ago

    Ann Arbor, Michigan, United States TEKsystems Full time

    Job SummaryWe are seeking a skilled Help Desk Support Representative to join our team at TEKsystems. As a Help Desk Support Representative, you will be responsible for providing effective, live, Level 1 support for client In-Store Operators. This role requires strong technical skills, excellent communication skills, and the ability to work in a fast-paced...

  • Help Desk Specialist

    6 days ago

    Ann Arbor, Michigan, United States TEKsystems Full time

    Job Title: Help Desk SupportJoin our team as a Help Desk Support Specialist and play a critical role in providing exceptional customer service to our clients. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive the...

  • Help Desk Support

    6 days ago

    Ann Arbor, MI, United States TEKsystems Full time

    Description:The Help Desk Representative will be located at the clients headquarters in Ann Arbor, MI, providing effective, live, Level 1 support for client In-Store Operators. You will be taking roughly 15-30 calls a day inbound regarding a number of technical related issues. This representative will remotely diagnose and resolve routine problems including...

  • Help Desk Support

    6 days ago

    Ann Arbor, MI, United States TEKsystems Full time

    Description:The Help Desk Representative will be located at the clients headquarters in Ann Arbor, MI, providing effective, live, Level 1 support for client In-Store Operators. You will be taking roughly 15-30 calls a day inbound regarding a number of technical related issues. This representative will remotely diagnose and resolve routine problems including...

  • Help Desk Specialist

    1 week ago

    Ann Arbor, Michigan, United States TEKsystems Full time

    Job Title: Help Desk SupportJoin our team as a Help Desk Support Specialist and provide exceptional technical support to our clients. As a key member of our support team, you will be responsible for resolving technical issues and providing top-notch customer service.About the Role:This is a fantastic opportunity to work with a leading technology company,...

  • IT Service Desk Technician

    1 month ago

    Ann Arbor, United States TEKsystems Full time

    Description: This position will be a Tier I / Tier II IT Support role. Excellent customer service skills. Phone/chat support experience a plus because of remote work. Proficiency with Windows and MacOS. Experience with Linux a plus. Experience in a scientific or academic setting a plus. Doesn’t have to be IT. Basic scripting skills a plus (Especially...

  • Front Desk Receptionist

    4 months ago

    Ann Arbor, United States Milan Laser Full time

    **Front Desk Receptionist** **Department:** Administrative Assistant **Location:** Ann Arbor, MI **About Milan Laser Hair Removal** Milan Laser Hair Removal is one of the nations premier laser hair removal providers. Thats because we only use top of the line lasers, and all our treatments are performed by licensed medical professionals. Additionally, we...

  • Technical Support Specialist I

    2 weeks ago

    Ann Arbor, Michigan, United States MiHIN Full time

    Technical Support Specialist IAt MiHIN, we are seeking a highly skilled Technical Support Specialist I to join our Application Support Department. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Coordinate internal and external communications to...

  • Technical Support Specialist II

    2 weeks ago

    Ann Arbor, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC is seeking a highly skilled Technical Support Specialist II to join our team at our headquarters in Ann Arbor, MI. As a Technical Support Specialist II, you will provide effective, live Level 1 support for Domino's In-Store Operators, remotely diagnosing and resolving routine problems with proprietary software, hardware, and peripheral...

  • Technical Support Specialist

    4 weeks ago

    Ann Arbor, Michigan, United States Zolon Tech Full time

    Job DescriptionZolon Tech is seeking a highly skilled Computer User Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Provide first-line technical support for IT hardware, software, and voice telecommunication equipmentRespond to...

  • Computer User Support Specialist

    1 week ago

    Ann Arbor, Michigan, United States Zolon Tech Full time

    Job SummaryZolon Tech is seeking a skilled Computer User Support Specialist to join our team. As a key member of our IT support program, you will provide comprehensive technical assistance to our clients, ensuring seamless operation of our systems and applications.Key ResponsibilitiesProvide first-line support for IT hardware, software, and voice...

  • Volunteer opportunity: On-Site Front Desk Volunteer

    2 months ago

    Ann Arbor, United States Avalon Housing Volunteers Full time

    Job DescriptionJob DescriptionAt Avalon, housing is a basic human right. We envision a community in which all of our neighbors have a home, and an opportunity to thrive. We build supportive housing communities as a long-term solution to homelessness. Supportive housing is a combination of affordable housing (that we build) paired with services, like case...

  • Technical Support Specialist I

    2 weeks ago

    Ann Arbor, Michigan, United States MiHIN Full time

    Technical Support Specialist IAt MiHIN, we are seeking a highly skilled Technical Support Specialist I to join our Application Support Department. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Coordinate internal and external communications to...

  • Technical Support Specialist I

    1 month ago

    Ann Arbor, United States MiHIN Full time

    **Technical Support Specialist I** Remote - Ann Arbor, MI **Position Purpose** The Michigan Health Information Network Shared Services (MiHIN) is looking for a Technical Support Specialist I to join our Application Support Department. The Technical Support Specialist I is an integral member of the MiHIN team, assisting with all help desk tickets and customer...