Concierge
2 days ago
The Concierge is responsible for responding to guest requests and providing exceptional service during their stay. This role involves arranging special services, communicating with various hotel departments, and ensuring guest satisfaction through attentive interactions. The position requires a friendly demeanor, problem-solving skills, and the ability to maintain quality standards.
Additional InformationPart-Time, Pay: $21.75/hour plus tipsJob Number24206765
Job CategoryRooms & Guest Services Operations
LocationW Aspen, 550 South Spring Street, Aspen, Colorado, United States, 81611VIEW ON MAP
SchedulePart Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $21.75 to $21.75 per hour plus tips and may offer 401(k) plan, earned paid time off and/or sick leave, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, childcare discounts and other wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The application deadline for this position is 21 days after the date of this posting, 12/02/2024.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Keywords:
concierge services, guest relations, hospitality, customer service, luxury hotel, local amenities, guest requests, transportation arrangements, reservations, W Hotels
-
Concierge
3 weeks ago
Aspen, United States Marriott International, Inc Full timeAdditional InformationPay: $24.72/hourJob Number24192959Job CategoryRooms & Guest Services OperationsLocationThe St. Regis Aspen Resort, 315 East Dean Street, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Respond to guest requests for special arrangements or services (e.g.,...
-
Concierge
1 week ago
Aspen, United States Marriott International, Inc Full timeConcierge at Marriott International, Inc summary: The Concierge provides exceptional guest services by responding to requests for special arrangements, offering information about the property and surrounding amenities, and assisting guests with various needs. They ensure guests’ satisfaction by efficiently addressing calls and requests, while also...
-
Concierge
1 week ago
Aspen, United States Marriott International, Inc Full timeConcierge at Marriott International, Inc summary: The Concierge provides exceptional guest services by responding to requests for special arrangements, offering information about the property and surrounding amenities, and assisting guests with various needs. They ensure guests’ satisfaction by efficiently addressing calls and requests, while also...
-
Concierge
2 weeks ago
Aspen, United States Marriott International, Inc Full timeAdditional InformationPay: $24.72/hourJob Number24192959Job CategoryRooms & Guest Services OperationsLocationThe St. Regis Aspen Resort, 315 East Dean Street, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Respond to guest requests for special arrangements or services (e.g.,...
-
Concierge
3 days ago
Aspen, United States Marriott International, Inc Full timeConcierge at Marriott International, Inc summary: As a Concierge at W Aspen, I am responsible for addressing guest requests for special services and providing informative support about the property and local amenities. I ensure high levels of guest satisfaction by anticipating needs, processing inquiries, and coordinating with various departments to...
-
Residential Concierge Professional
6 days ago
Aspen, Colorado, United States Dancing Bear Aspen Residences Full timeAbout the RoleWe are seeking a highly skilled Residential Concierge Professional to join our team at Dancing Bear Aspen Residences. This is a full-time position that requires excellent communication and organizational skills, as well as the ability to work in a fast-paced environment.
-
Member Experience Concierge
1 week ago
Aspen, United States Marriott Hotels & Resorts Full timeAssist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out. Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity Concierge, Experience, Hotel, Business Services
-
Member Experience Concierge
3 weeks ago
Aspen, United States Marriott International, Inc Full timeAdditional InformationPay: $28.00/hourJob Number24183066Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival process,...
-
Member Experience Concierge
2 weeks ago
Aspen, United States Marriott International, Inc Full timeAdditional InformationPay: $28.00/hourJob Number24183066Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival process,...
-
Concierge
4 weeks ago
Aspen, United States Marriott International, Inc Full timeAdditional InformationPay: $24.72/hourJob Number24192959Job CategoryRooms & Guest Services OperationsLocationThe St. Regis Aspen Resort, 315 East Dean Street, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Respond to guest requests for special arrangements or services (e.g.,...
-
Concierge
4 weeks ago
Aspen, United States Marriott International, Inc Full timeAdditional InformationPay: $24.72/hourJob Number24192959Job CategoryRooms & Guest Services OperationsLocationThe St. Regis Aspen Resort, 315 East Dean Street, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Respond to guest requests for special arrangements or services (e.g.,...
-
Concierge Ambassador
7 days ago
Aspen Hill, Maryland, United States Marriott International, Inc Full timeJob OverviewWe are seeking a skilled Concierge Ambassador to join our team at The Ritz-Carlton. This role is responsible for delivering exceptional service to our members and guests, ensuring their stay with us is memorable and enjoyable.
-
Member Experience Concierge
3 weeks ago
Aspen, United States Marriott International, Inc Full timeAdditional InformationPay: $28.00/hourJob Number24183066Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival process,...
-
Member Experience Concierge
3 weeks ago
Aspen, United States Marriott International, Inc Full timeAdditional InformationPay: $28.00/hourJob Number24183066Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival process,...
-
Member Experience Concierge
3 weeks ago
Aspen, United States Marriott International, Inc Full timeAdditional InformationPay: $28.00/hourJob Number24183066Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival process,...
-
Member Experience Concierge
3 weeks ago
Aspen, United States Marriott International, Inc Full timeAdditional InformationPay: $28.00/hourJob Number24183066Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival process,...
-
Concierge
1 week ago
Aspen, United States Marriott International, Inc Full timeAdditional InformationJob Number24206075Job CategoryRooms & Guest Services OperationsLocationW Aspen, 550 South Spring Street, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Respond to guest requests for special arrangements or services (e.g., transportation, reservations,...
-
Concierge
1 week ago
Aspen, United States Marriott International, Inc Full timeAdditional InformationPart-Time, Pay: $21.75/hour plus tipsJob Number24206765Job CategoryRooms & Guest Services OperationsLocationW Aspen, 550 South Spring Street, Aspen, Colorado, United States, 81611VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Respond to guest requests for special arrangements or services...
-
Concierge
1 week ago
Aspen, United States Marriott International, Inc Full timeAdditional InformationPart-Time, Pay: $21.75/hour plus tipsJob Number24206765Job CategoryRooms & Guest Services OperationsLocationW Aspen, 550 South Spring Street, Aspen, Colorado, United States, 81611VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Respond to guest requests for special arrangements or services...
-
Concierge
4 weeks ago
Aspen, United States Marriott International, Inc Full timeAdditional InformationPay: $24.72/hourJob Number24192959Job CategoryRooms & Guest Services OperationsLocationThe St. Regis Aspen Resort, 315 East Dean Street, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Respond to guest requests for special arrangements or services (e.g.,...
