Service Advisor

3 weeks ago

Oakland, United States Swickard Auto Group Full time

Job Type

Full-time

Description

Veterans encouraged to apply

No prior automotive industry experience is required to apply

The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process.

Responsibilities:

  • Customer Service and Communication:
  • Greet customers upon arrival, establishing rapport and understanding their service needs and concerns.
  • Conduct visual inspections or road tests (as needed) to gather information.
  • Clearly explain service recommendations, repair options, and estimated costs in a way that is easy for customers to understand.
  • Obtain customer authorization for repairs before proceeding.
  • Provide regular updates on service progress and address any customer questions or concerns promptly.
  • Explain completed repairs and associated charges in detail.
  • Follow up with customers after the service to ensure satisfaction and address any lingering issues.
  • Service Process Management:
  • Schedule service appointments according to technician availability and customer needs.
  • Write detailed service orders outlining customer concerns, repair recommendations, and authorized work.
  • Liaise with technicians, accurately communicating customer concerns and repair details.
  • Track service progress and ensure timely completion within quoted timeframes.
  • Process customer payments and ensure accurate invoicing.
  • Maintain detailed service records for each vehicle.
  • Technical Knowledge and Parts Management:
  • Possess a strong understanding of automotive systems and common repairs.
  • Stay updated on new technologies and service procedures.
  • Research parts availability and pricing to provide accurate estimates to customers.
  • Additional Responsibilities:
  • Uphold safety regulations and shop protocols within the service department.
  • May perform basic inspections or prepare vehicles for technicians.
Qualifications:
  • Demonstrates a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
  • Strong understanding of automotive terminology and mechanical principles.
  • Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
  • Customer service focuses on building trust and rapport.
  • Ability to actively listen, identify customer needs, and address concerns effectively.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Proficient in computer skills and dealership management software (DMS).
  • Ability to work independently and as part of a team.
  • A valid driver's license may be required.
Benefits of Working at Swickard:
  • Open Service Appointment Schedule - customers schedule service appointments with us when it's convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
  • Career Path - Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities.
  • Ongoing training and support
  • We are an Equal Opportunity Employer and value diversity and inclusion at our company.
Competitive benefits package:
  • Insurance: medical, dental, vision, life and pet insurance
  • Optional disability coverage
  • 401k plan - invest in your future
  • PTO and paid Holidays
About Us
  • We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
  • We're a hospitality company that happens to sell cars, parts, and service.
  • We are a team. Everyone plays a role in our success.
  • Culture: Our culture is defined by a few core principles: We want to be our customers' favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work
  • Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
  • We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn't be that way. We're looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn't just what we do, it's who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.

Salary Description

90k to 180k annual

  • Service Advisor

    4 weeks ago

    Oakland, United States Audi Oakland - Oakport Full time

    Veterans encouraged to apply_ **No prior automotive industry experience is required to apply!** The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle...

  • Service Advisor

    2 weeks ago

    Oakland, United States Mercedes-Benz of Oakland Full time

    **Service Advisor** Established in 1966, Euromotors Auto Group's Mercedes-Benz of Oakland has been serving generations of Bay Area residents and Mercedes-Benz owners for decades. As one of the oldest family-owned Mercedes-Benz dealerships in the U.S., we have a strong commitment to serving the community and pledge to provide outstanding service with...

  • Service Advisor

    4 weeks ago

    Oakland, United States Uptown Ford of Oakland Full time

    Job Title:   Service Advisor Department: Service Reports to: Service Manager FLSA Status: Exempt Position Summary: The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers.  Essential Duties & Responsibilities: Maintain Customer Satisfaction Index (CSI) rating as set by...

  • Service Advisor

    1 month ago

    Oakland, United States Mercedes-Benz of Oakland Full time

    Service Advisor Established in 1966, Euromotors Auto Group's Mercedes-Benz of Oakland has been serving generations of Bay Area residents and Mercedes-Benz owners for decades. As one of the oldest family-owned Mercedes-Benz dealerships in the U.S., we have a strong commitment to serving the community and pledge to provide outstanding service with transparency...

  • Service Advisor

    4 weeks ago

    Oakland, United States Mercedes-Benz of Oakland Full time

    Service Advisor Established in 1966, Euromotors Auto Group's Mercedes-Benz of Oakland has been serving generations of Bay Area residents and Mercedes-Benz owners for decades. As one of the oldest family-owned Mercedes-Benz dealerships in the U.S., we have a strong commitment to serving the community and pledge to provide outstanding service with transparency...

  • Service Advisor

    1 month ago

    Oakland, United States Uptown Ford of Oakland Full time

    Job DescriptionJob DescriptionJob Title: Service AdvisorDepartment: ServiceReports to: Service ManagerFLSA Status: ExemptPosition Summary: The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers. Essential Duties & Responsibilities:Maintain Customer Satisfaction Index (CSI)...

  • Customer Service Advisor

    1 month ago

    Oakland, United States Schnitzer Steel Full time

    ** Customer Service Advisor** **Job Category****:** Retail **Requisition Number****:** TEMPL014122 Showing 1 location **Job Details** **Description** Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through...

  • Customer Service Advisor

    4 weeks ago

    Oakland, United States Schnitzer Steel Full time

    ** Customer Service Advisor** **Job Category****:** Retail **Requisition Number****:** TEMPL014122 Showing 1 location **Job Details** **Description** Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through...

  • Service Advisor/Writer

    3 weeks ago

    Oakland, United States Mechanics & Body Shops Marketplace Full time

    Job Description Are you an experienced Service advisor/Writer looking for a stable income in a stress-free environment? Do you like to work in a rapidly growing company and be an integral part of our success? Rapidly growing fleet truck repair facility has been growing rapidly throughout California with locations in Oakland, Los Angeles, Inland Empire ,...

  • Service Advisor/Writer

    2 months ago

    Oakland, United States Volkswagen of Oakland Full time

    Apply Description The Service Advisor/Writer Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales...

  • Service Advisor/Writer

    4 weeks ago

    Oakland, United States Volkswagen of Oakland Full time

    Apply Description The Service Advisor/Writer Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales...

  • Resident Advisor

    2 months ago

    Oakland, United States Covenant House California Full time

    To provide shelter supervision (custodial) and delivery of residential services to residents within the framework of the Mission Statement, Five Principles, and Policies and Procedures of Covenant House California. This position is required to adhere Advisor, Resident, Property Management, Client

  • Financial Advisor

    3 weeks ago

    Oakland, United States Edward Jones Full time

    We're bullish about your future here.Your experience is valuable to us - and we know you have options. But we offer something the competition simply can't: our unique branch-team business model. One financial advisor and one branch office administrator entirely focused on building client relationships. It's our sole profit center. And as an Edward Jones...

  • Resource Advisor

    4 weeks ago

    Oakland, United States Teksouth Full time

    Teksouth is seeking a Resource Advisor to support the AFCENT organization and its Tenants in Shaw AFB, SC.ResponsibilitiesPerform the following reviews and follow-up actions: Tri-Annual Reviews, aged commitment/obligation follow-up, and MORD reviews.Track funding document progress from submission through certificationAssist with responding to USAFCENT calls...

  • Resource Advisor

    4 weeks ago

    Oakland, United States Teksouth Full time

    Teksouth is seeking a Resource Advisor to support the AFCENT organization and its Tenants in Shaw AFB, SC.ResponsibilitiesPerform the following reviews and follow-up actions: Tri-Annual Reviews, aged commitment/obligation follow-up, and MORD reviews.Track funding document progress from submission through certificationAssist with responding to USAFCENT calls...

  • Resource Advisor

    2 weeks ago

    Oakland, United States Teksouth Full time

    Teksouth is seeking a Resource Advisor to support the AFCENT organization and its Tenants in Shaw AFB, SC.ResponsibilitiesPerform the following reviews and follow-up actions: Tri-Annual Reviews, aged commitment/obligation follow-up, and MORD reviews.Track funding document progress from submission through certificationAssist with responding to USAFCENT calls...

  • Financial Advisor

    3 weeks ago

    Oakland, United States Edward Jones Full time

    Job Overview If you find yourself at a professional crossroads, a career as a financial advisor may be the right change for you. Financial advisors partner with clients to help them achieve their long-term financial goals: retirement, building wealth, estate strategies, funding education and more. As a financial advisor with Edward Jones, you'll develop and...

  • Financial Advisor

    4 weeks ago

    Oakland, United States Edward Jones Full time

    Job DescriptionWe're bullish about your future here.Your experience is valuable to us - and we know you have options. But we offer something the competition simply can't: our unique branch-team business model. One financial advisor and one branch office administrator entirely focused on building client relationships. It's our sole profit center....

  • Financial Advisor

    3 weeks ago

    Oakland, United States Edward Jones Full time

    Job OverviewIf you find yourself at a professional crossroads, a career as a financial advisor may be the right change for you. Financial advisors partner with clients to help them achieve their long-term financial goals: retirement, building wealth, estate strategies, funding education and more. As a financial advisor with Edward Jones, you'll develop and...

  • Financial Advisor

    3 weeks ago

    Oakland, United States Edward Jones Full time

    Job DescriptionJob OverviewIf you find yourself at a professional crossroads, a career as a financial advisor may be the right change for you. Financial advisors partner with clients to help them achieve their long-term financial goals: retirement, building wealth, estate strategies, funding education and more. As a financial advisor with Edward Jones,...