Client Services Director

Job Category: Customer Support/Operations Pay Grade Range: $118,070.00 - $275,490.00 Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits. Unlock your Altus Experience At Altus Group, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry. Our people‑centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams. Job Summary: Senior Leader for our fast‑growing services offering in the Multifamily and CRE industry. This role will provide focus on client engagement and experience while also being an energetic and thoughtful people leader amongst our team. This leader with industry tenure will have the opportunity to help steer the One11 organizational and go‑to‑market strategies for the future. Key Responsibilities: Oversee the relationship between One11 and its clients/potential clients and work to ensure that their needs and expectations are being met Develop and implement strategies to improve the client experience Focus on operational and technology improvements Lead and manage a team of Sr Consultants/Team Leaders/Managers, including setting goals and objectives and evaluating performance Provide guidance and support to direct reports in a way to help them succeed and ensure One11’s reputation of a “people first” organization is always improving Identify and address issues and trends that may be counter to our mission or client expectations. Determine quick paths to resolution and involve stakeholders to carry out a successful strategy Present as an ambassador, the value of expert services within the multifamily and CRE industry Analyze data and trends to optimize both the One11 offer and the client experience Provide operational expertise around resource management in a complex services offering Understand client needs and match skillsets for desired outcomes Develop resourcing models using utilization and forecasting tools to ensure we meet our clients’ needs for elasticity, and on‑time quality delivery Understand competitive business and their offerings, while ensuring our value is distinguished amongst the industry Identify and nurture high‑potential team members for career advancement in a fast‑growing business Provide a strong presence within industry events and internally, with Altus Group as needed. At times, be the representative and advocate for the business Understand and lead partner channels and relationships as they evolve Continue to focus on improvement of Employee Engagement Ensure that our stated Core Values are foundational to our culture and business growth. Those Core Values are: Think Boldly, Work Inclusively, Lead with Integrity, Strive to Outperform, Create Exceptional Experiences Key Qualifications: Education – bachelor’s degree or higher in management, business, finance or related field is preferred 7+ years of industry experience, preferably with a focus on the multifamily housing sector. Experience in client‑facing roles favored Keen understanding of services in the space, including experience with Property Management Systems and related solutions Strong leadership and management skills, as well as excellent communication and interpersonal skills Strong organizational and time management skills **This position is remote within the United States, allowing you to work from any U.S. location while supporting clients and teams across multiple time zones What Altus Group offers: Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity‑Based Work model provides you with flexibility to align your location to the work being performed – office for connecting and collaborating, and remote for focused work Equal Opportunity Employer Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class. Applicants with disabilities may contact Altus Group to request and arrange for accommodations. If you need accommodation, please contact accessibilityusa@altusgroup.com or +1 888 692 7487. We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you. #J-18808-Ljbffr