Director, Client Service, Media

2 weeks ago

Town of Huntington, United States Kantar Group Limited Full time

**Job Title:** Director, Client Service, Media* Lead teams executing media effectiveness solutions for mid-size accounts, including measurement of cross-platform and addressable TV campaign performance on behalf of brand, agency and advertiser clients.* Translate client business objectives into research design, ensuring insights are aligned with our client’s media strategy and goals.* Oversee the research design and execution of more complex studies i.e. custom audience analysis, multi-platform brand lift, attribution and ROI.* Synthesize complex data into compelling narratives that inform client decision-making and media planning.* Champion innovation in media analytics, staying ahead of emerging tools, platforms, and measurement standards.* Serve as a consultative strategic advisor to senior client stakeholders, guiding them on campaign planning decisions through evidence-based insights.* Confidently delivers high-impact presentations, in-person when possible, on high quality story-driven reports, tailored to client needs and business context.* Mentor and develop client service teams, fostering analytical rigor and consultative skills across levels.* Drive cross-functional collaboration with media planning, data science, and product teams to deliver integrated solutions.* Contribute to determining resource allocation across client accounts, balancing strategic depth with delivery efficiency.* Establish quality standards and best practices to deliver on client-facing research outputs.* Represent the media client service function in enterprise-wide initiatives, such as innovation pilots or thought leadership efforts.* 5+ years of hands-on experience in market research with strong focus on media effectiveness, audience insights or campaign performance.* Deep understanding of addressable TV, digital media ecosystems, and cross-platform measurement methodologies.* Proven ability to translate complex research findings into strategic recommendations for clients and internal stakeholders.* Experience leading client engagements, including presenting insights, managing expectations, and driving media strategy alignment.* Strong command of quantitative and qualitative research techniques, including survey design, audience segmentation, and stat testing.* Demonstrated success in mentoring and developing research teams, fostering analytical rigor and client-centric thinking.* Ability to navigate fast-paced agency or client environments, balancing strategic depth with delivery efficiency.* Medical plans with comprehensive, affordable coverage for a range of health services* Health Savings Account/FSA* Dental, Vision and benefits to cover unique healthcare needs* Wellness Program* 401k with match* Tuition Reimbursement, Commuter benefits* Unlimited PTO# **KANTAR MEDIA**Kantar Media is a global leader in media research. Our specialist expertise, pioneering technology and commitment to innovation enables us to deliver trusted data to those seeking to better understand the rapidly evolving media landscape and equip them with greater confidence in media decision making.This includes audience measurement (reporting all viewing on all platforms), consumer targeting with TGI, and in-depth advertising intelligence.Our versatility, scale, technology and expertise enable our 5000 people across Latin America, Europe, the Middle East, Asia Pacific, North America and Africa to understand audiences and help the world’s leading organisations succeed and grow.
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