Client Services Director

Join Sedgwick as a Client Services Director. By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies. Certified as a Great Place to Work. Fortune Best Workplaces in Financial Services & Insurance.Job SummaryThe Client Services Director will determine account management strategies related to client service plans, be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business, and provide program management for jumbo clients requiring dedicated staff, multiple offices, and complex service models.Essential Functions and ResponsibilitiesProvides stewardship reporting to clients, identifying and educating clients on issues and trends impacting programs.Conducts pre-renewal visits reviewing client loss experience and general company performance.Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.Negotiates changes or improvements to service plan.Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments.Coordinates client invoicing, audits, and accounts receivable follow-up for assigned clients.Resolves all major customer service issues.Identifies and solicits cross-selling opportunities.Participates in local insurance community through advanced education and affiliation memberships.Supervises and directs personnel assigned to programs requiring multiple Account Representatives.Ensures compliance with all applicable Quality initiatives.Additional Functions and ResponsibilitiesPerforms other duties as assigned.Supports the organization's quality program(s).Travel as required.Supervisory ResponsibilitiesProvides support, guidance, leadership, and motivation to promote maximum performance.Administers company personnel policies in all areas and follows company staffing standards and training recommendations.Interviews, hires, and establishes colleague performance development plans, conducts colleague performance discussions.QualificationsEducation & Licensing: Bachelor's degree from an accredited college or university preferred. CPCU, AIC, and/or ARM or other related designation preferred.Experience: Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.Skills & Knowledge: Excellent oral and written communication, including presentation skills, PC literate, including Microsoft Office products, analytical and interpretive skills, strong organizational skills, excellent interpersonal skills, excellent negotiation and facilitation skills, leadership/management/motivational skills, ability to work in a team environment, excellent account rounding ability, strong understanding of workers compensation, liability, and disability claims management, in-depth knowledge of client servicing.Work EnvironmentWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental: Clear and conceptual thinking ability, excellent judgment, troubleshooting, problem-solving, analysis, and discretion, ability to handle work-related stress, ability to handle multiple priorities simultaneously, and ability to meet deadlines.Physical: Computer keyboarding, travel as required.Auditory/Visual: Hearing, vision, and talking.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. #J-18808-Ljbffr