Community Engagement Landowner Liaison

3 weeks ago

Minneapolis, United States EDF Renewable Energy Full time

Scope of Position:

EDF Renewables North America is a market-leading independent power producer and service provider with over 35 years of experience. We deliver grid-scale power: wind (onshore and offshore), solar photovoltaic, and storage projects; distribution-scale power: solar and storage; asset optimization: technical, operational, and commercial expertise to maximize the performance of generating projects, and onsite solutions, through the Companys PowerFlex affiliate, offering a full suite of onsite energy solutions for commercial and industrial customers: solar, storage, EV charging, energy management systems, and microgrids.

This position is directly responsible for carrying out the functions of the Landowner Service Team to support the development and operational projects of EDFR. The Community Engagement Landowner Liaison serves internal and external customers by utilizing problem solving and investigative skills in a wide variety of technologies to provide information and resolve service problems. The Community Engagement Landowner Liaison must quickly assess and analyze complex and challenging issues and communicate information and actions needed in a timely and responsive manner. This role will serve as a primary point of contact for landowners by fielding incoming helpline phone calls and emails to address various issues such as payment inquiries, change of address requests, and change of ownership requests while maintaining landowner accounts by recording inquiry information. This role is not limited to following a scripted response, but instead requires the ability to think analytically while applying problem-solving and investigative skills to address each unique situation. The Community Engagement Landowner Liaison plays a vital liaison role in maintaining strong relationships between landowners and EDFR internal departments while supporting the successful development & operation of EDFR's renewable energy projects.

Responsibilities:
  • Provides general service inquiry and process support to Landowners, Landowner and Community
    Engagement team, Regional Development staff, and the Asset Optimization Group (A/O) including, but not limited
    to handling inquiries via the Landowner Helpline (phone/email), fielding requests for landowner information to
    maintain landowner records, coordination of process flow between service partners, etc.
  • Assists with Community Engagement projects, such as annual administrative projects (Landowner Info
    Update Campaign), CE communication or event efforts.
  • Maintains a high degree of knowledge related to the overall activities within the US Regional Offices and
    Corporate Development.
  • Other duties as assigned.

Physical Requirements: Requires ability to sit at a desk and work on a computer for prolonged periods, handle light administrative tasks
such as stuffing envelopes, lifting (no more than 20 pounds) boxes for shipping/receiving.

Working Conditions:
95% of time is spent in the office environment, utilizing computers (frequent use of various Microsoft software/programs), phones, and general office equipment. 5% of time is spent outside of the office traveling to EDF offices, project sites, and the corporate office, in addition to attending various conferences and meetings.

Qualifications:

Education/Experience:

  • Bachelors degree or related experience preferred.
  • Minimum of two years of experience providing escalated/advocate level customer service
    support.
  • Experience in a renewable-energy or related energy organization/association is a plus.

Skills/Knowledge/Abilities:

  • Microsoft Office and Teams (SAP & Salesforce a plus)
    Completed Microsoft365 Proficiency Testing, Type 50+ words per minute
    Excellent verbal and written communication skills.
    Able to demonstrate experience working in a fast-paced environment that requires effective
    management of multiple priorities while maintaining attention to detail.
    Able to quickly analyze complex issues and communicate information and actions needed in a timely
    manner.
    Knowledge of or ability to learn software, services, or other areas of customer service specialization.
    Able to demonstrate strong work habits, including but not limited to good attendance.
    Able to demonstrate experience dealing successfully with peers, management, and unaffiliated third
    parties.
    Able to work both independently and collaboratively within a team-oriented environment.

Pay Range: $27.00 - $46.00 Hourly

In addition, EDF Renewables offers best-in-class employment incentives, including:

  • Competitive Bonus incentives: This position is eligible for our annual bonus program
  • Comprehensive Health Benefits: EDF Renewables USA provides low-cost health & wellness premium coverage for employees and their eligible dependents
  • Rewarding 401k Package: EDF Renewables provides a generous contribution with immediate vesting

We are also proud to offer:

  • Favorable time off programs, including paid parental leave
  • Rewarding Learning & Development Opportunities
  • Supportive Mentorship & Buddy Programs

Be a part of an innovative and collaborative team environment that fosters our goal of Delivering renewable solutions to lead the transition to a sustainable energy future.

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