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Customer Service Representative in Printing

4 months ago

Seattle, United States Kelly Full time
Customer Service Representative in Printing
Seattle, WA
$20-$22/hr
8:00am-5:00pm M-F
Temp-to-hire after 3-6 months

Job Summary:
Join our Seattle Print Shop team as a Customer Service Representative. We are seeking an individual who thrives in a print environment and enjoys building strong client relationships. 

Job Specifications:
- Job Type: temp-to-hire
- Location: Seattle, Washington
- Pay Rate: $20 - $22 Hourly
- Shift: 8:00am-5:00pm M-F

Roles and Responsibilities:
- Greet clients in a friendly manner as they enter the facility.
- Process work orders received through various channels, including in-person, phone, email, electronic, and hard copy.
- Provide recommendations on paper, binding, and finishing options to meet customer needs.
- Assist with quoting and billing print projects using MFG software.
- Communicate with clients via email or phone to address any questions or concerns about their orders.
- Assist clients in proof review and approval process.
- Inform customers about unit prices, shipping/delivery dates, and any delays.
- Follow up with clients to keep them informed about the status of their projects.
- Direct inquiries about jobs in progress to the appropriate production manager or associate.
- Coordinate will-call or delivery times to align with production schedules.
- Collaborate with drivers and courier services to schedule deliveries.
- Pack and ship finished orders using FedEx, UPS, or USPS.
- Maintain office supplies and packaging inventory.
- Identify opportunities to upsell additional services or merchandise to clients.
- Participate in training modules to enhance customer service skills, technical knowledge, and print expertise.
- Perform additional tasks, duties, or functions as assigned.

Qualifications & Skills:
- Strong communication skills to effectively interact with clients and team members.
- Ability to promote the products and services of the company effectively.
- In-depth knowledge of materials and equipment used in the duplicating/print process.
- Previous experience in a printing, finishing, or customer service position.
- Familiarity with the printing industry, including color, signage, bindery, and finishing (a plus).
- Quick learner with the ability to adapt to new software and procedures.
- Excellent time management skills in a fast-paced, on-demand environment.
- Strong multitasking abilities while maintaining quality and accuracy.
- Exceptional customer service skills.
- Attention to detail, color perception, and a positive attitude.

Opportunities:
- Gain valuable experience in the printing industry.
- Work in a collaborative and supportive team environment.
- Enhance customer service and technical skills through training modules.
- Opportunity to learn about various printing techniques and materials.
- Potential for growth and advancement within the company.

#CB #P1 #P2
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.