Helpdesk Support/Production

3 days ago


Clayton, United States Innova Solutions Full time
p>Innova Solutions has a client that is immediately hiring for a Production / Technical Support II >

Position type: Contract

Duration: 12+ months

Location: Hybrid 3 days onsite in St. Louis Missouri

As a Production / Technical Support II your responsibilities will be:

  • Production Services is responsible for running the day-to-day operations of the technology platform.
  • Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.
  • The Technical Support Analyst identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.
  • Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.
  • Creates and enhances administrative, operational, and technical policies and procedures, adopting best practice guidelines, standards, and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.
  • Performs analytical, technical, and administrative work in planning, installing, designing, and supporting new and existing equipment and software under moderate supervision.


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