Technical Support Specialist, Information Technology
3 weeks ago
Job Summary
NISA Investment Advisors, LLC seeks a skilled Support Analyst to join its IT Application Support team. The ideal candidate will possess excellent problem-solving skills, proficiency in relational databases, and strong communication abilities.
Key Responsibilities
- Solve production impacting issues critical to daily processing for the firm.
- Drive root cause analysis to reduce overall support volume and provide documentation for cross-training throughout the team.
- Analyze business use cases, design, build, and maintain customized business applications or processes.
- Work closely with other team members in a cross-functional team to provide escalated production support and communication to end users and other members of the IT team.
Requirements
- Excellent problem-solving and troubleshooting skills.
- Proficient knowledge of relational databases and SQL.
- Strong written and verbal communication skills with the ability to interact and correspond with internal clients and business teams.
- Motivated self-starter with the ability to learn new skills rapidly.
- Demonstrated ability to be flexible with changing priorities and requirements.
- Ability to manage multiple tasks and deadlines with limited supervision.
About NISA Investment Advisors
NISA Investment Advisors, LLC is a leading provider of customized investment solutions for tax-exempt and taxable institutional clients. We offer a dynamic work environment that encourages collaboration and innovation. If you are a motivated and intellectually curious individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.
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