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MAC Desktop Specialist
2 months ago
MAC Desktop Specialist $28 - $33/hr
Sunnyvale, CA (Onsite)
Contract to hire
Job ID 24-09176
Solugenix is assisting a client in their search for a MAC Desktop Specialist. This is a contract to hire opportunity based in Sunnyvale, CA (Onsite).
The candidate works on assignments of diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.
Qualifications:
- Requires 3+ years of related work experience.
- Experience with Mac Products (iMac, Mac Mini, Mac Pro, Mac Book).
- Experience in Mobile Products (iPhone, iPad, iPad mini).
- Experience in software (Apps, Pro Apps, and iOS).
- Experience with JAMF would be a huge plus.
- Comfortable in Mac product installations, configuration, maintenance, troubleshooting, operating systems, upgrading, and recovery solutions.
Desired Certifications: "Not a MUST HAVE”
- Apple Certified Support Professional (ACSP)
- Mac Integration Basics (MIB)
- Apple Certified MAC Technician (ACMT)
Responsibilities:
- Provide support and maintenance of MAC hardware, Apple mobile products, Applications, Pro Applications, and OS.
- Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs.
- Resolve incidents and problems associated with Apple products.
- Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future.
- Perform installation, configuration, upgrade, repair, and preventative maintenance on software, hardware, and/or systems related to Apple products.
- Monitors and advises team on the support activities of the Apple Support center.
- Provide Apple product troubleshooting, diagnosis, and repair on (but not limited to) Microsoft based products.
- Provide support to end-users regarding technical inquiries.
- Provide on-site hardware support for general troubleshooting and problems for Apple products.
- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
- Utilize problem management database and systems to track and report on customer calls and requests.
- Communicate technical information to the technical and non-technical team and customers.
Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $28/hour to $33/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.
Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
About the Client:
Our client is a nationwide IT Service provider for many fortune 500/100 companies.
About Solugenix
Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.
For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.
