Current jobs related to Patient Services Rep - Lexington - Unavailable

  • Patient Services Rep

    4 days ago

    Lexington, United States Chi Full time

    Overview CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric and...

  • Patient Services Rep

    3 months ago

    Lexington, United States CommonSpirit Health at Home Full time

    **Overview**CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric...

  • Patient Services Rep

    3 months ago

    Lexington, United States CommonSpirit Health at Home Full time

    Overview CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric...

  • Patient Services Rep

    3 months ago

    Lexington, United States CommonSpirit Health at Home Full time

    **Overview** CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric...

  • Patient Services Rep

    4 days ago

    Lexington, United States CHI Mercy Health Full time

    CHI Saint Joseph Health starts out with one goal at our core- Excellent care, delivered with compassion, for all in need. Working with CHI Health provides employees with the opportunity to positively affect the health and well-being of entire communi Patient Services, Patient, Healthcare, Patient Access

  • Patient Services Rep

    2 days ago

    Lexington, United States Chi Full time

    Overview CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric and...

  • Customer service rep

    7 days ago

    Lexington, United States Randstad Full time

    We are currently hiring for Customer Service Reps at our client in Lexington! These are temp positions with opportunity for extension and permanent placement! Position requires onsite work for at least 8 months of training and then has potential to be Hybrid role. Must have open availability and flexibility work a schedule between the hours of 6:00am-10:30pm...

  • Patient Service Representative PSR

    1 month ago

    Lexington, United States Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC) Full time

    Patient Service Rep PSR Needed for Spaulding LexingtonSummaryOversee and perform all activities associated with the outpatient service and scheduling of outpatients including supporting all other front office staff in a busy pediatric rehabilitation clinic. Coordinate the complete demographic and insurance intake, computerized registration, scheduling of...

  • Patient Service Representative PSR

    1 month ago

    Lexington, United States Spaulding Hospital-Boston & Cambridge Full time

    Patient Service Rep PSR Needed for Spaulding Lexington Summary Oversee and perform all activities associated with the outpatient service and scheduling of outpatients including supporting all other front office staff in a busy pediatric rehabilitation clinic. Coordinate the complete demographic and insurance intake, computerized registration, scheduling of...

  • Patient Financial Services Rep/UKHC

    2 weeks ago

    Lexington, United States University Of Kentucky Full time

    Required License/Registration/Certification None Physical Requirements This position requires the ability to sit at a computer workstation for extended periods of time performing tasks such as data entry; repetitive motions (such as typing); and occasionally standing or walking with objects up to 10 lbs. Shift 8:00am-4:30pm with the potential for...

  • Patient Service Representative PSR

    1 month ago

    Lexington, United States Mass General Brigham Full time

    Description: Patient Service Rep PSR Needed for Spaulding Lexington Summary Oversee and perform all activities associated with the outpatient service and scheduling of outpatients including supporting all other front office staff in a busy pediatric rehabilitation clinic. Coordinate the complete demographic and insurance intake, computerized registration,...

  • Patient Access Services Rep/UKHC

    1 month ago

    Lexington, United States The University of Kentucky Full time

    Who is UK Healthcare? We are a Health Care system that puts our people first: We treat you as the individual you are, thats what makes us who we are. We work in a team environment, where there is a sense of community pride within the team. We are pr Patient Access, Patient, Healthcare, Customer Service

  • Customer Service Team Member

    2 weeks ago

    Lexington, United States McDonald's Full time

    McDonald's - 1708 COTTON GROVE RD [Counter Attendant / Crew Member] As a Customer Service Rep at McDonald's, you'll: Greet and welcome customers to the restaurant; Assist customers with their order with great service both in Drive- Thru and dine-in; Collaborate with the rest of the team ensuring the facilities are clean and organized; Ensure customers are...

  • Customer Service Representative

    3 weeks ago

    Lexington, North Carolina, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - Customer Service RepAs a valued member of our team, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Key Responsibilities:Greet customers and provide a warm welcomeTake customer orders using our technology and Point of Sales...

  • Patient Services Lead

    1 month ago

    Lexington, Kentucky, United States Compass Group USA Full time

    Patient Services Lead Job SummaryWe are seeking a highly skilled Patient Services Lead to join our team at Compass Group USA. As a Patient Services Lead, you will be responsible for coordinating patient meal service and special requests, ensuring that our patients receive exceptional care and attention.Key Responsibilities:Oversee the Patient Dining Program...

  • Patient Services Lead

    4 weeks ago

    Lexington, Kentucky, United States Morrison Healthcare Full time

    Job Title: Patient Services LeadMorrison Healthcare is seeking a Patient Services Lead to join our team. As a Patient Services Lead, you will be responsible for coordinating patient meal service and special requests, ensuring that patients receive high-quality care and attention.Key Responsibilities:Oversee the Patient Dining Program, ensuring that patients...

  • Patient Services Lead

    1 month ago

    Lexington, Kentucky, United States Compass Group USA Full time

    Patient Services Lead Job SummaryWe are seeking a highly skilled Patient Services Lead to join our team at Compass Group USA. As a Patient Services Lead, you will be responsible for coordinating patient meal service and special requests, ensuring that patients receive exceptional care and attention to their nutritional needs.Key Responsibilities:Oversee...

  • Customer Service Representative

    3 weeks ago

    Lexington, Tennessee, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC: A Career Opportunity **Job Title:** Customer Service Rep **About the Role:** As a valued member of our team, you will be responsible for providing exceptional customer service and creating a positive experience for our customers. **Key Responsibilities:** * Greet customers and provide a warm welcome * Take customer orders using our...

  • Patient Services Coordinator

    2 weeks ago

    Lexington, South Carolina, United States Southern Medical Management LLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Services Coordinator to join our team at Southern Medical Management LLC. As a key member of our Patient Services Call Center Team, you will play a critical role in ensuring a positive patient experience by providing exceptional customer service and coordinating patient care.Key...

  • Patient Services Lead

    3 weeks ago

    Lexington, Kentucky, United States Morrison Healthcare Full time

    Job Title: Patient Services LeadMorrison Healthcare is seeking a Patient Services Lead to join our team. As a Patient Services Lead, you will be responsible for coordinating patient meal service and special requests, ensuring that patients receive high-quality care and nutrition.Key Responsibilities:Oversee the Patient Dining Program, ensuring that strategic...

Patient Services Rep

2 months ago

Lexington, United States Unavailable Full time
Overview

CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric and Pediatric Medicine in addition to several specialties to deliver custom care based on the unique needs of our patients.

Responsibilities

Job Summary:

Candidates must live in or around Erlanger/Lexington Kentucky.  While this postition is remote, you may be required to attend training or meetings on site.

CHI health starts out with one goal at our core- Excellent care, delivered with compassion, for all in need.  Working with CHI Health provides employees with the opportunity to positively affect the health and well-being of entire communities.  By uniting "Healing and Humankindness" we work together with our physicians and health care experts to provide the best care experience to our patients and the communities we serve.  

As part of the CHI Health team you'll work in a culturally diverse environment that supports your success and career development. The Contact Center Rep position is the first point of entry for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a CHI Health Contact Center Rep your role is to provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email and text.  A Contact Center Rep may also perform a variety of other duties including care coordination, outbound calls, processing referrals and authorizations but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete an accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic appointment management system, EHR, and contact center systems. In addition, may assist with referrals and authorizations. As the first point of patient contact your role is to provide effective patient experiences with an emphasis on first contact resolution in a culture of "yes". Contact Center Representatives may assist with patient calls from multiple locations and specialties, and hours may vary as needed.

 Job Standards:

1.1 Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions,phone numbers, hours of operations, other departments, such as billing, etc.). Process all phone, fax, email, and othercommunication channel requests with an emphasis on efficiency and accuracy.1.2 As appropriate, assist new members with introduction to and explanation of available services, processes and availabilityof providers1.3 Update patients of the status of their referral or authorizations.1.4 Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to thepractice by scheduling and canceling patient appointments for a multiple providers.1.5 Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines.Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed andurgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.1.6 Communicates, to patients and internal and external ordering physicians' offices, complex exam preparations instructionsincluding, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions.1.7 Sends out accurate and complete communication to physicians or other healthcare providers.2 First Contact Resolution2.1 Determine the reason for the call and assist the caller with their questions, concerns or problems with the focus on firstcall resolution. Facilitate patient issue-resolution by referring the matter to an issue/content expert. Escalate the matter toa supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectivelyresolve the matter.3 Contact Handling3.1 Ability to comprehend and communicate clearly and effectively (both verbally and in writing) with medical center staff,patients, families, and other internal and external customers.4 Flexibility4.1 Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem solving.

Qualifications

Required Education (for CHI Leadership Job Levels from Supervisor through President)

N/A

Required Education for Staff Job Levels

High school graduate, GED, or equivalent

Required Licensure and Certifications

N/A

Required Minimum Knowledge, Skills and Abilities

Experience with computer systems required, including web based applications.

PREFERRED Qualifications

Experience in a patient-focused healthcare environment. 1 year experience in high volume multichannel contact center