Guest Services Manager
4 weeks ago
Mission Statement:
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position Summary
The Guest Services Manager is responsible for the overall guest service side of camp with office/HR duties as well. This includes the oversight of customer service, marketing, and the hosting needs for guest groups. The GSM seeks to create a great experience for people who rent the facility - from a group's first contact with camp to the follow-up after a group's departure. This position will also assist. the site manager in the office/HR needs of camp.
Pay Rate:
$16.00 - $23.00 hourly DOE
Essential Functions
- Encourage the professional and spiritual growth for the staff under your
- Assist in maintaining ACA and CCCA accreditation standards as well as the preparation of all necessary reports.
- The Guest Service Manager is to Provide leadership for all aspects of the guest service side of camp including leadership of guest service employees. This position has some main functions:
- Customer Service
- Evaluate our customer service to groups - ensuring that we provide the best service
- Implement a plan that keeps groups connected to camp throughout the
- Ensure that camp is constantly communicating with groups and available to reply to emails and messages
- Implement a feedback service to groups while they are onsite to improve customer
- Assist camp director in creating and implementing a marketing plan for both guest groups and summer
- Work with current groups to implement a referral reward
- Communication/Marketing/Website
- Communicates and coordinates the many aspects of filing the non-summer camp schedule with rental groups.
- Provides great guest services, including, but not limited to: answering phones and being the first contact for rental groups, responding and sending guest service information via e-mails and replying to phone messages, maintain accurate records of group rental and group income, providing on site camp
- Manage and coordinate group contracts and
- Maintains camp and conference center at maximum usage as practical as
- Work in outreach efforts with the local
- Update website as
- Work with the Guest Service dept. staff on a marketing plan for group
- Communicate with other dept. managers and work with other dept. managers to ensure housekeeping/property/food service is ready for each group as outlined in the
- Manage group evaluation information and share with camp staff as
- Act as listening post for guests' compliments and
- Ensure Campbrain is being properly
- Providing Leadership to Group Coordinator and secondary hosts
- Utilize Group Coordinator(s) to assist in the administration and customer service side of
- Oversee the hosting duties of camp
- Continually monitor and evaluate hosting staff (including secondary hosts)
- Train staff in the hosting duties that will assist in their job performance as well to benefit camp.
- Work with Operations manager to ensure camp is always cleaned and maintained while a group is onsite.
- Preform annual written evaluations for the
- Work with Guest Service Team to run snack
- Office/HR duties
- Assist Site Manager and utilize Guest Service Staff in all office duties including invoices, processing credit card statements, submitting to AP workflow, payroll, deposits, USDA submissions and
- Assist Site Manager with employee personnel files and other HR related
- Snack Shop
- Order needed supplies for snack shop sales (with approval)
- Ensure snack shop is properly staffed according to
- Ensure money handling is properly being accomplished according to TSA
- Ensure snack shop is cleaned and organized
In preparation for the summer camping season, the GSM will additionally help with the following:
- Assist in preparation for the summer camping ministry as needed and
- Be the Child Safety Coordinator for the summer camping ministry. This includes, but is not limited to: lead Protecting The Mission training for staff, development and implementation of necessary tools to provide resources to staff and campers about child safety, make all necessary reports to DHQ/THQ, assist in the transportation of campers as needed
Working Conditions
Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate com uter, fax and tel hone. Abilit to lift up to 25 lbs.
Minimum Qualifications
- Ability to effectively communicate orally and in writing
- Visual and auditory ability to identify and respond to environmental and other hazards of the site and facilities, camper and staff behavior
- Physical mobility and endurance to perform tasks while standing or walking for long periods of time (60 minutes or more)
- Ability to lift 50 pounds or more. Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis as needed to perform necessary duties.
Skills, Knowledge and Abilities,
- Knowledge of The Salvation Army mission, philosophy, culture, protocol and organizational
- Must have ability to work well independently in a detailed, professional and courteous manner.
- Combination of college education, training and experience in the camping
- Friendly and personable. Excellent customer service skills
- Must be 21 years or
- A team player; must work well with
- Experience in supervision of
- Must have good communication skills, and pay close attention to detail.
- Required to have a thorough knowledge of building policies, procedures and event requirements.
- Word processing experience. Familiarity with Microsoft Windows, Word and Excel especially
- Possess a valid CA driver's
Licenses & Certifications Driver's License (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
-
Front Desk Operations Manager
3 weeks ago
Bear Lake, United States Guest Services Full timeJob Summary:The Front Desk Supervisor oversees the front desk agents and operations, including checking guests in and out, reservations, and monitoring of the switchboard, while ensuring overall excellent guest service.Key Responsibilities:Receive direction from the Lodging Manager and assist in the overall management of the unit's operations, including...
-
Guest Services Manager
4 weeks ago
Big Bear Lake, California, United States The Salvation Army USA Western Territory Full timeJob Title: Guest Services ManagerThe Salvation Army USA Western Territory is seeking a highly skilled Guest Services Manager to join our team. As a key member of our camp operations team, you will be responsible for delivering exceptional guest experiences, ensuring seamless operations, and providing outstanding customer service.Key Responsibilities:Customer...
-
Front Desk Operations Manager
4 weeks ago
Bear Lake, United States Guest Services Full timeJob SummaryThe Front Desk Supervisor is responsible for overseeing the front desk agents and operations, ensuring excellent guest service, and maintaining a safe and clean facility environment.Key ResponsibilitiesSupervise and train front desk staff, including scheduling, disciplining, and reviewing performance.Respond to guest inquiries and resolve customer...
-
Banquet Server
4 weeks ago
Bear Lake, United States Guest Services Full timeJob SummaryThe Banquet Server is responsible for providing exceptional service to guests in a fast-paced dining environment. This includes taking food and drink orders, serving guests in a timely and courteous manner, and ensuring accurate billing procedures.Key ResponsibilitiesGreet guests and take beverage ordersCheck patrons' identification and ensure...
-
Banquet Server
3 weeks ago
Bear Lake, United States Guest Services Full timeJob Summary:The Banquet Server is responsible for providing exceptional service to guests in a fast-paced dining environment. Key responsibilities include taking food and beverage orders, serving guests in a timely and courteous manner, and ensuring accurate billing procedures.Essential Functions: Greet guests in a polite and positive manner, taking beverage...
-
Culinary Specialist
3 weeks ago
Bear Lake, United States Guest Services Full timeJob Summary:The Line Cook will work with the kitchen staff in the daily production, preparation, and presentation of all food for the restaurant in a safe and sanitary work environment. Ensure all food is served according to specification set by the Supervisor.Key Responsibilities:• Prepare and cook food items according to recipes, daily menus, and...
-
Guest Service Team Member
2 months ago
Bear, United States Wingstop Full timeWingstop - 1132 Pulaski Hwy - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...
-
Restaurant Operations Manager
4 weeks ago
Big Bear Lake, California, United States Carls Jr - 1022 Full timeJob OverviewThe General Manager is responsible for the overall success of the restaurant, ensuring that all aspects of the business are operating efficiently and effectively. This includes managing the restaurant's finances, staff, and customer service.Key ResponsibilitiesTotal Guest Satisfaction: Provide a quality product and service experience that...
-
Guest Service Agent
6 months ago
Big Sky, United States HHM Hotels Full timeOverview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their...
-
Sales and Customer Service Representative
3 weeks ago
Big Bear Lake, California, United States Petco Full timePetco Job Description:As a Retail Sales Associate at Petco, you will be responsible for providing exceptional customer service and creating a positive shopping experience for our guests. Your key responsibilities will include:Key Responsibilities:Providing prompt and courteous service to all guestsDetermining the needs of guests and sharing product knowledge...
-
Guest Service Specialist
6 months ago
Big Sky, United States Big Sky Resort Full timeOverview: Guest Service Specialists are responsible for selling and fulfilling all lift tickets and pass products for Big Sky Resort. They also act as an information source for all of our guests. This opportunity entails operating a point of sale cash computer system in our office on the mountain: You are THE point of contact for our guests and other...
-
Food Services Generalist
4 weeks ago
Big Bear Lake, California, United States Salvation Army Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Food Services Generalist to join our team at Pine Summit. As a key member of our food service team, you will be responsible for preparing and serving meals, maintaining a clean and safe kitchen environment, and providing exceptional customer service to our guests.Key ResponsibilitiesLead shifts...
-
Food Services Generalist
4 weeks ago
Big Bear Lake, California, United States Salvation Army Full timeJob SummaryThe Salvation Army is seeking a Food Services Generalist to join our team at Pine Summit. As a key member of our food service team, you will be responsible for preparing and serving meals, maintaining a clean and safe kitchen environment, and providing excellent customer service to our guests.Key ResponsibilitiesPrepare and serve meals and snacks...
-
Food Services Generalist
4 weeks ago
Big Bear Lake, California, United States The Salvation Army Full timeJob SummaryThe Salvation Army is seeking a Food Services Generalist to join our team at Pine Summit. As a key member of our food service team, you will be responsible for preparing and serving meals, maintaining a clean and safe kitchen environment, and providing excellent customer service to our guests.Key ResponsibilitiesPrepare and serve meals and snacks...
-
Food Service Worker
1 month ago
Big Bear Lake, United States Levy Restaurants Full timeLevy Restaurants - 41922 FOX FARM RD. UNIT 5 [Attendant / Team Member] As a Food Service Worker with Levy, you'll: Take food orders from guests; Prepare/wrap food items; Dispense beverages; Clean and maintain service areas including restocking of necessary items...Hiring Immediately >>
-
Guest Service Team Member
2 months ago
Big Spring, United States Wingstop Full timeWingstop - 2503 S. Gregg Street Suite D - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests...
-
Activity Guest Service Representative
2 months ago
Big Sky, Montana, United States Big Sky Resort Full timeJob Title: Activities Guest Service SpecialistOverview:The Activities Guest Service Specialist at Big Sky Resort serves as a key point of contact for guests and other departments. This role is responsible for providing information on lift tickets, season passes, lift openings and closures, restaurants, activities, and special events on and off the...
-
Resort Guest Service Representative
3 weeks ago
Big Sky, Montana, United States Big Sky Resort Full timeOverview:As a Guest Service Specialist at Big Sky Resort, you will play a key role in providing exceptional guest experiences. Your primary responsibility will be to sell and fulfill all lift tickets and pass products, ensuring that our guests have a seamless and enjoyable experience.This opportunity entails operating a point of sale cash computer system in...
-
Resort Guest Service Representative
4 weeks ago
Big Sky, Montana, United States Big Sky Resort Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Specialist to join our team at Big Sky Resort. As a key member of our sales and service team, you will be responsible for providing exceptional guest experiences, selling and fulfilling lift tickets and pass products, and serving as a valuable resource for guests and other...
-
Activities Guest Service Specialist
2 months ago
Big Sky, United States Big Sky Resort Full timeOverview: The Activity Guest Services Specialists at Big Sky Resort act as an information source for all of our guests. They are responsible for fulfilling all activity, season pass, and lift ticket products for Big Sky. You are THE point of contact for our guests and other departments for information on lift tickets, season passes, lift openings and...