Call Center Representative

3 weeks ago

Richardson, United States TEKsystems Full time

*Description:*
* Independently handles routine transactions, makes decisions and resolves routine problems, routine transactions. Call volume is roughly 30-40 incoming calls per day. Mainly state farm agents, some customers might be on some of the calls.
* Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned activity - less than 1.5%, 30 minute breaks)
* Displays and communicates a general understanding of products and procedures and demonstrates proficiency with most tools/technology
* Produces occasional free form letters and adapts communications to the needs to the audience or situation
* Applies a basic understanding of tax implications related to policy transactions
* Acts as a liaison and collaborates effectively with other Life/Health business units
* Acts as a resource for other team members and business areas, as well as occasionally provides training
*Hybrid schedule:*
They roles mainly remote But technically hybrid roles. There will be 4-5 days per month that the reps have to work in the office.
One week of the month on Monday-Thursday they will work in the office (This typically falls in the 2nd week of the month).
The reps will work 100% remote the other weeks.
*Top Skills Details:*
call center
call center
customer service
*Additional Skills & Qualifications:*
Soft Skills:
- Soft skills are really most important - customer service and attitude is number one
- Attendance and reliability
-Positive attitude
- Learning agility
*Experience Level:*
Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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