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Director ServiceNow Engineering

2 months ago

Jersey City, United States DTCC- The Depository Trust & Clearing Corporation Full time

Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.Pay and Benefits:Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationPension / Retirement benefitsPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).The impact you will have in this role:The Director Delivery and Implementation leads the ServiceNow Engineering team, which is a meaningful role in how efficiently and optimally delivers and operates this critical platform for DTCC. The ServiceNow platform is used for most key ITSM functions at DTCC and is coordinated into many service flows. This role provides an outstanding growth opportunity to use your experience, communication and problem-solving skills to innovate and advance some of our most critical support functions. With your leadership, the team will drive the engineering and deployment of capabilities across the platform and ensure that it meets all technical, security, and operational requirements. The Director also builds, maintains and supervises KPI's and identifies controls to measure team efficiency and adherence to policies and procedures and creates reports to senior management team to provide visibility. The candidate must have the ability to assess sophisticated issues and structure potential solutions to drive resolution with senior stakeholders.  Excellent communication and collaboration skills are required.  Your Primary Responsibilities:Provide leadership for ServiceNow engineering, ensuring that DTCC develops, tests, and delivers solutions across the platform that meet product requirements. Collaborate with all the key partners that use ServiceNow for their ITSM and ITOM functions and workflows. Influence and drive the engineering team to adopt more automated processes that are triggered thru ServiceNow workflows Collaborate with the ServiceNow Product and ServiceNow Application Support functions to drive standard processes and maintenance of the ServiceNow platform Develop and grow a team with strong process knowledge across the ITIL process areas (incident, event, change, release, problem, etc.) to support those teams as they provide the requirements for development on the platform Extensive involvement in audit and regulatory reviews as the leader of a platform that supports major governance functions **NOTE: The Primary Responsibilities of this role are not limited to the details above. **Qualifications:Minimum of 10 years of related experienceBachelor's degree and/or equivalent experienceTalents Needed for Success:Proven experience in IT delivery and / or support. Consistent record of leading engineering, ServiceNow, or other related ITSM teams Experience leading an Agile team operating in a Scrum squad model Strong communication skills and ability to meet with clients, present to senior management and provide updates to regulators / supervisors Ability to work across teams to build partnerships that achieve organization goals, and passionate about building an innovative culture Familiarity with Enterprise Infrastructure design standards for modular, secure and resilient applications to drive root cause analysis across the breadth of the enterprise Strong Knowledge and understanding of the ServiceNow platform, including ITSM and ITOM applications Experience initiating Continuous Improvement Projects Strong critical thinking, communication and teamwork skills Ability to communicate technology concepts to IT as well as non-technical collaborators Familiarity with Software Development Life Cycle management  The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.  When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
Learn more about Clearance and Settlement by clicking here.

Enterprise Product & Platform Engineering transforms the way we deliver infrastructure to our business clients. A key construct of EP&PE will be the evolution of the IT Product Manager, who will partner with the Engineering organization, the Business Aligned Service Delivery organization, the DevSecOps organization as well as our operational support teams to ensure that this organization provides high quality, commercially attractive and timely solutions to support our business strategy.Posting Date: 2024-07-19