Sr. HRSD Engagement manager

2 weeks ago


SanFranciscoCAMission St, United States Cognizant Full time

Sr. HRSD Engagement manager

We are seeking an experienced Sr. HRSD Engagement manager with 16 to 18 years of experience to join our team. The ideal candidate will have extensive experience with ServiceNow HRSD and the Now Platform. This role involves developing and implementing infrastructure solutions that align with our company’s goals and objectives. The candidate will work closely with various teams to ensure seamless integration and optimal performance of our systems.

Location : Remote

Responsibilities

  • Lead the development and implementation of infrastructure solutions using ServiceNow HRSD and the Now Platform
  • Oversee the integration of ServiceNow solutions with existing systems to ensure seamless operations
  • Provide technical expertise and guidance to team members on ServiceNow HRSD and Now Platform
  • Collaborate with cross-functional teams to identify and address infrastructure needs
  • Ensure the scalability and reliability of infrastructure solutions
  • Monitor system performance and implement improvements as needed
  • Develop and maintain documentation for infrastructure solutions and processes
  • Conduct regular assessments to identify areas for improvement and implement necessary changes
  • Ensure compliance with industry standards and best practices
  • Provide support and troubleshooting for infrastructure-related issues
  • Stay updated with the latest developments in ServiceNow technologies and incorporate them into solutions
  • Work closely with stakeholders to understand their requirements and deliver solutions that meet their needs
  • Contribute to the overall success of the company by ensuring the efficient operation of infrastructure systems

Qualifications

  • Extensive experience with ServiceNow HRSD and Now Platform is required
  • Experience with ServiceNow ITOM GRC Security Operations and other ServiceNow modules is nice to have
  • Strong problem-solving skills and the ability to troubleshoot complex issues
  • Excellent communication and collaboration skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and commitment to quality
  • Experience with system integration and performance optimization
  • Knowledge of industry standards and best practices in infrastructure development
  • Ability to manage multiple projects and priorities effectively
  • Strong documentation skills
  • Commitment to continuous learning and professional development

Certifications Required

CERTIFIED SERVICENOW SYSTEM ADMINISTRATOR CERTIFIED IMPLEMENTATION SPECIALIST - HRSD

  • The Account Manager will be the point of contact for Client
  • Management Office and responsible for the project quality and Client
  • satisfaction. The Account Manager will be responsible to:
  • Validate that all defined vendor service requirements are fulfilled by
  • Cognizant as per mutually agreed upon schedules and quality levels.
  • Monitor and manage future plans, resources, schedules, deliverables
  • and progress.
  • Perform administrative and commercial issues such as billing and
  • onsite people management.
  • Serve as primary Point of Contact with Client for the overall relationship.
  • Ensure timely resolution of escalated issues.
  • Participate in Reviews of legal documents and statement of work.

Salary and Other Compensation:

Applications will be accepted until 9/22/2024

The Salary for this position will be 140,000 to 161,000 yearly depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.



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