Sales Operations Manager

1 month ago

Austin, United States Tecovas Full time

Tecovas was founded with the simple goal of making the world's best western boots, apparel and leather goods - and selling them at a fair price. We are a brand revolutionizing a category and welcoming first-time boot buyers and western enthusiasts alike.

Tecovas is looking for a Sales Operations Manager to lead the building and scaling of the Tecovas operation to support our newest sales channel, wholesale. Reporting directly to the Senior Director of Wholesale Operations, you will problem solve to deliver results for our customers, create and maintain operational infrastructure, and analyze data for actionable insights, all to support the growth of this rapidly expanding channel.

This role is required to be based in Austin, TX. Candidates must either be currently located in or willing to relocate to Austin, TX.

What you'll do:

Sales Enablement

  • Manage B2B sales platform, including sales programming and item catalogs
  • Build and maintain accurate line sheets to support selling
  • Create tools and resources to support the Sales and Customer Experience teams, including new hire training
  • Support the planning and execution of trade shows in coordination with Sales and Trade Marketing
Operations Management
  • Oversee wholesale fulfillment process, from order receipt to shipment, ensuring accurate and timely execution across Customer Experience and Logistics
  • Partner with Sales, Merchandising and Inventory Planning to set end consumer pricing (MAP policy) and audit marketplace on an ongoing basis to ensure compliance
  • Problem solve as needs arise to support a best-in-class customer experience
Cross-Functional Collaboration
  • Build and scale the necessary internal processes to support a rapidly growing sales channel, partnering closely with key departments (Sales, Merchandising, Inventory Planning, Logistics, Accounting) to drive operational efficiency and effective communication
  • Project manage key wholesale initiatives that require broader company resources
  • Serve as an internal point of contact for Wholesale channel in supporting broader company objectives, including seasonal merchandising strategies, ad campaigns, annual planning, and more
Analytics and Reporting
  • Analyze fulfillment and sales data to identify trends and make sales and process recommendations
  • Provide timely, relevant sales performance updates and insights with key stakeholders
  • Collaborate with Sales, Customer Experience and Inventory Planning to analyze demand and recommend actions to maintain optimal inventory levels
  • Partner with broader Wholesale team to build and maintain product-level forecasts, providing timely, relevant information to Merchandising and Inventory Planning
Experience we're looking for:
  • Bachelor's degree in a relevant field preferred, or equivalent combination of education and experience.
  • 3-8+ years of experience in sales operations, sales, supply chain, or a related area, with a proven track record of managing and optimizing processes.
  • Proven ability to manage complex projects and lead cross-functional teams
What you bring to the table:
  • You have strong analytical and problem solving skills with proficiency in Excel; familiarity with NetSuite, Elastic Suite and Tableau is a plus.
  • You are an effective collaborator who communicates clearly and kindly
  • You are a self-starter with a strong work ethic, customer-centric mindset, and passion for the brand
  • You can navigate ambiguity and manage multiple priorities in a fast-paced environment
Full Time Benefits & Perks:
  • We offer insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
  • Paid Parental Leave
  • Flexible PTO policy
  • Corporate wellness program
  • Competitive salary
  • Eligibility to participate in Corporate Bonus Program
  • Generous employee discounts

About Us:

Tecovas was born out of a love for cowboy boots, their time-honored craftsmanship, rich materials that last, and traditional styling that always looks good. Each pair of Tecovas boots is crafted by hand in over 200 steps. It's not the easiest or cheapest method, but we're committed to classic construction techniques that stand the test of time. With 40 retail stores (and counting) across the country, we're bringing western goods into new frontiers and aim to be the most welcoming brand in western. We're certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow

Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we're headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual "on-site" interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant If you're on the fence, just give it a try

Hiring process and disclaimer: Should you receive an offer from us after going through the interview process, a background check will be conducted prior to onboarding. The results of a background check are evaluated as part of the hiring process, but this does not mean that you will not be considered for the job based upon the results. We are an equal opportunity employer and we encourage everyone to apply

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