Air Temp Solutions | Plumbing Service Manager

3 days ago

newark, United States Air Temp Solutions Full time

Company Overview

Air Temp Solutions is the premier heating and air conditioning company in Delaware (New Castle County, Kent County & Sussex County), Pennsylvania (Delaware County, Chester County), and Cecil County Maryland. Air Temp provides residential services for: heating and air conditioning repair, maintenance, and tune-ups; as well as water heater repair, maintenance, and replacement.


Job Responsibilities

  • Ensure each team member completes job performance standards to appropriate codes and customer satisfaction
  • Complete weekly truck inspections and audits of paperwork and service call checklists
  • Ensure the team manages the appropriate inventory of parts required for service calls
  • Coordinate with other departments to ensure appropriate job objectives are met effectively and completely
  • Support field technicians on troubleshooting issues as needed
  • Accountable for team performance and progress toward company goals
  • Responsible for the interview and selection process of team leads, technicians, and apprentice candidates
  • Manage operational metrics including average invoice total, callback ratios, and labor margins.
  • Train, coach, and mentor team leads, technicians, and apprentices.
  • Investigate and report any safety issues
  • Resolve any issues involving missing and/or damaged tools and any vehicle malfunction
  • Communicate the benefits of Club Memberships


Knowledge, Skills, and Abilities

  • A High School diploma or general education degree (GED) required
  • A minimum of 10 years experience in installation, maintenance, and troubleshooting and correcting diverse plumbing issues
  • A valid driver’s license, and approved to drive by the company’s insurance carrier
  • Must be highly organized with good attention to detail and follow through
  • Possess good analytical skills and attention to detail with the ability to read and interpret blueprints, plans, and manuals
  • Excellent customer service skills with the desire to exceed customer expectations.
  • Function in a team environment and possess a willingness to effectively lead a team in a way that produces positive outcomes


Physical Requirements

  • Spends 60/40 of time in the office addressing any problem issues and/or administrative needs to field with the team
  • Occasionally works in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow)
  • In the field, climb ladders and steep stairs. The majority of the time is spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. Often works in tight spaces such as attics and/or crawlspaces
  • In the field, must be able to lift 50 pounds with the ability to push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices)
  • In the field, may occasionally work from heights up to 15 feet above ground

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