Innovation Technology Manager

2 months ago

miami, United States Norwegian Cruise Line Holdings Ltd. Full time

JOB SUMMARY

The role is responsible for supporting and launching technology-driven projects within the Guest Experience & Innovation Team. This involves a strong analytical approach to tracking and monitoring budgets, orders, and projects. The role requires close collaboration with various teams and vendors to implement new initiatives and support existing solutions.


DUTIES & RESPONSIBILITIES

  • Oversee newbuild projects related to Innovation Technology, ensuring alignment with project goals, timelines, and budgets.
  • Develop comprehensive project plans, including scope, schedule, cost, quality, and risk management plans, aimed at enhancing the overall Guest Journey.
  • Coordinate and collaborate with internal and external teams, including IT, Digital, Hotel Operations, Marine & Technical Operations, Procurement, Engineering, Design Consultants, and Construction teams.
  • Monitor project progress, identify potential issues, and implement corrective actions as necessary.
  • Prepare and present regular project status reports to stakeholders, including senior management and clients.
  • Develop and maintain project timelines/schedules, utilizing CPM methodologies to identify critical paths and establish key milestones for progress tracking.
  • Oversee the execution of upgrades and replacements for Innovation Technology during refurbishments.
  • Stay current with competitor analysis and future trends within the industry.
  • Perform other job-related functions as assigned.


QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree

FIELD(S) OF STUDY: Bachelor's degree in MIS, IT, or related field of study. Master's degree is preferred.

EXPERIENCE

  • Minimum 5 years of relevant work experience. Cruise, Theme Park or Hospitality experience/background a plus.


COMPETENCIES/SKILLS

  • Highly self-motivated with strong project management skills and results-oriented.
  • Demonstrated success in gathering data, conducting analyses, and generating high-quality outputs.
  • Ability to translate requirements into quality solutions.
  • Excellent interpersonal skills.
  • Use sound business judgment in coordinating projects.
  • Conflict resolution and problem-solving techniques are required.
  • Strong in presentation, facilitation, and communication.
  • Technical knowledge and expertise are a plus.
  • Proficiency in Microsoft Suite (Word, Excel, and PowerPoint), Monday.com, and Smartsheets is preferred.
  • Analytical, influencing, facilitating, teambuilding, strategic thinking, and process-driven skills.
  • Ability to provide after-hours support.
  • Requires up to 30% international non-shipboard and shipboard travel, including new build and dry dock environments.


To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.

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