Technical Support Engineer, GSE Automation, Project Kuiper

Technical Support Engineer, GSE Automation, Amazon Leo Job ID: 3122367 | Amazon Kuiper Manufacturing Enterprises LLC Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity. We are seeking an innovative and solution‑oriented Technical Support Engineer (SysDE I) to join our team in supporting the production operations, design, development, integration, and deployment of automated test, SCADA, and manufacturing applications with their associated OT (Operational Technology) infrastructure. This role combines hardware, software, and IT stack support for test and production systems within an active satellite manufacturing facility. In this position, you will primarily lead technical troubleshooting during critical downtime events to ensure peak system performance. Additionally, you will enhance documentation and contribute to design and development initiatives based on first‑hand feedback gained during your support activities. Key responsibilities Diagnose and resolve complex technical problems. Lead deep‑dive investigations and implement solutions. Support operations and integration of automated test, SCADA, and manufacturing applications. Design and implement OT infrastructure solutions for production environments. Monitor and resolve escalated tickets from operations, manufacturing, and system integration teams. Create and maintain self‑service troubleshooting tools and documentation. Manage system‑driven high‑severity downtime events and drive rapid resolution. Monitor and report fleet‑level availability and performance metrics. Lead technical troubleshooting and root‑cause analysis for automation systems. Maintain VOC feedback loops and stakeholder relationships. Manage support escalations. Collaborate with production, engineering, IT, hardware, software, and procurement teams. Export Control Requirement Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. About the team The Ground Support Equipment (GSE) team designs and commissions automation and tooling for satellite testing and production. This in‑house team of engineers and support technicians work directly with satellite designers, testers, and manufacturing engineers to solve unique problems in high‑volume satellite production. Basic Qualifications Bachelor’s degree or above in Computer Science, Computer Engineering, Systems Engineering, Electrical Engineering, or other related discipline. Experience in automating, deploying, and supporting infrastructure. Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust. Experience in networking, storage systems, operating systems and hands‑on systems engineering. Experience with Linux/Unix. Preferred Qualifications Experience with CI/CD pipeline build processes. Knowledge of distributed, multi‑tiered systems, algorithms, and relational databases. Experience with distributed systems at scale. Experience with automation tools (building, testing, releasing, or monitoring). Experience in automated conveyor systems and controls, electrical and electronic principles, preventive maintenance procedures, blueprint and schematic reading, industrial electrical, industrial controls, industrial electronics, PLC programs, NEC, work order management. Knowledge of security domains such as web application development, penetration testing, mobile security, cryptography, PKI, forensic security, SSL/TLS, malware, network security, trusted security, IoT security implications, authentication. Experience in at least one of these technology areas: DevOps serverless, software development and design, CI/CD, AI/ML, storage, networking or databases. Experience in industrial networking and communications. Proven experience in production manufacturing environments. Proficiency in developing and deploying Ignition SCADA solutions for operational equipment, with large‑scale implementation experience using modern DevOps practices. Familiarity with web technologies, data formats (e.g., HTTP/HTTPS, JSON/XML), and API integration. Additional Information Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $89,200/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary based on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package. This position will remain posted until filled. Applicants should apply via our career site. #J-18808-Ljbffr