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Catering & Conference Services Manager / Rancho Bernardo Inn
2 months ago
** Catering & Conference Services Manager / Rancho Bernardo Inn**
**Job Category****:** Catering & Conference Services **Requisition Number****:** CATER002308 Showing 1 location **Job Details**
**Description**
In addition to working in the natural beauty of San Diego, we offer competitive, progressive benefits including complimentary meals and employee discount benefits.
Join our team of friendly, engaging, professionals who love the **Hospitality Industry** and want to share it with our guests.
Rancho Bernardo Inn is recognized as one of Cond Nast Travelers Readers Choice Awards, Top Southern California Resorts, US News & World Reports Top San Diego Hotels, a member of Preferred Hotels & Resorts and has received the AAA Four Diamond award for over 40 years.
The **CATERING AND CONFERENCE SERVICES MANAGERS'** To coordinate all aspects of assigned group and catering programs, acting as major group contact from start to finish of each program, to ensure complete customer satisfaction. To oversee the promotion and sales of catering events. To oversee the promotion and sales of catering events
**ESSENTIAL FUNCTIONS:**
* To understand and respond to all guest needs and requests in a timely and professional manner.
To act as a liaison between hotel and groups, ensuring meeting space is appropriately set up, and handling any special client requests and activities on or off-site.
To create group resumes sheets which detail group purpose, room/suite block/pickup, rates and special negotiations, VIPs, meeting and recreation agenda, AV, accounting, and all special instructions to operational departments of hotel.
To meet clients upon arrival and prior to scheduled functions and introduce them to key hotel staff.
To create Banquet Event Orders that include information for each groups meeting and food and beverage functions.
To communicate last minute changes in group functions to hotel staff, and ensure satisfactory follow-up.
To plan and direct pre-convention meetings, as requested by client.
To attain pre-set monthly revenue goals for Catering and Conference Services, as determined by the Director of Conference Services & Catering, and the Director of Food & Beverage.
To plan, coordinate, and ensure proper execution of all aspects of Catering and Conference events, including menu selection; room set up and service; flowers and decorations; entertainment; and all other special requests.
**JOB KNOWLEDGE & EDUCATIONAL LEVEL:** Bachelors degree in Hotel or Business Management, or equivalent experience required. English fluency required. Must have minimum two years experience in conference coordination in a hotel of comparable quality. Must be knowledgeable of operations in all other areas of the resort, but particularly in the kitchen, front office, restaurants, accounting, and golf. Must be computer literate. Must be skilled in accepted business presentation formats.
**SKILLS AND APTITUDES:** Detail oriented. Organized and efficient. Safety-minded. High quality standards for production and service. Diplomatic and calm. Strong written and verbal communications skills. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.
**WORKING ENVIRONMENT:** Works primarily indoors in temperature-controlled, clean, and well-lighted office and banquet/meeting rooms. Spends approximately 25% of work hours outdoors in all weather conditions, conducting customer tours, and interfacing with operations. Bi-level structures. Extensive facility. Fast-paced position with high level of responsibility for meeting production deadlines. High level of interaction with all types of people and all hotel departments. Wears pager for 24 hour-a-day availability.
**PHYSICAL DEMANDS**: Stands/walks approximately 50% of shift. Sits at desk or in meetings approximately 50% of shift. Heavy telephone and personal computer use, daily. Patience and tact required to accommodate customer needs, and resolve occasional difficult situations. Must be flexible to work long, sometimes irregular hours to accommodate client schedules, including occasionally staying overnight at the hotel. Must be able to work well under pressure. Frequent use of stairs, daily.
*If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please visit our JC Resorts careers site for our contact information*
JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
**Qualifications**
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**Education**
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