IT System Administrator
3 weeks ago
Responsibilities
- Responsible for supporting and maintaining Slack and collaboration Rivian VW Technology Group workspaces
- Serve as a technical expert for the Rivian VW Technology Group, and custom slack applications while enforcing best practices and standards
- Have an in depth understanding of SaaS integrations
- Be a leader on tool usage, standard methodologies / frameworks and implementation
- Document technical solutions that align with enterprise objectives
- Ensure consistent performance and be a trusted support and escalation point for technical issues
- Provide scheduled and ad-hoc demos and trainings of all apps and workflows including custom apps and workflows
- Communicate and collaborate with external teams for support
- Monitor and help resolve Service Now escalations and queues
Qualifications
- 5+ years of experience with SaaS. 5+ years of experience with Slack.
- Ability to support 3rd party add-ons and integrations
- Slack Admin or Slack Developer certifications highly preferred
- Process oriented mindset. Experience in the enablement of enterprise-level processes using tools such as Slack workflows, forms, APPs and APIs.
- Experience configuring and supporting integrations using development tools such as Python, PowerShell, Java Script and Postman
- Experience with custom Slack Bot and Slack apps development preferred
- Conceptual practice and understanding of SDLC, ITIL and Agile frameworks
- Technical understanding of common networking terms and tools
- Ability to work independently with minimal guidance in a rapidly changing environment
- Ability to manage multiple clients and deliverables at any given time through effective time-management and planning
- Strong executive presence, facilitation skills, attention to quality and detail, and a collaborative attitude
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