Sr. Project Manager, Global Client Operations
2 weeks ago
Senior Project Manager
Global Client Operations
Company Overview
VSI provides language localization and media services, including lip-sync dubbing, voice-over, subtitling, translation, transcreation and more, in over 80 languages worldwide. Founded in 1989 and headquartered in London, VSI owns and operates 28 studio facilities across Europe, the US, the Middle East and Latin America with trusted partnerships in Asia. VSI works across a wide range of sectors, from broadcast, VOD, theatrical and gaming to corporate and creative.
Job Overview
As a member of our Global Client Operations (GCO) team, the Senior Project Manager will be a part will work on a variety of localization projects, ensuring client retention, excellent service and profitability. They will be working on multi- lingual translation, voice-over/dubbing and subtitling projects for various entertainment clients worldwide.
The role would demand great organizational skills and to be able to work on multiple tasks while effectively switching focus between them. This is a very fast-paced role that requires someone to be proactive and effectively communicate information to all relevant stakeholders. Finally, the role might mean having to work with tight deadlines, so being able to work under pressure without losing focus is crucial.
Key Responsibilities
§ Managing full project cycles from initial receipt of brief from Account Management or Sales to sign-off for invoicing—via planning, scheduling, budgeting, problem solving, monitoring quality of deliverables, delivery to clients and post-project review—all while adhering to VSI’s processes and quality standards.
§ Managing workflows to ensure projects are completed on a timely basis, within agreed budget and to a high quality at all times.
§ Close financial monitoring and control of projects through budgets, invoicing and change orders, achieving targeted levels of profitability.
§ Guaranteeing client satisfaction through the successful management of localisation projects and by providing excellent account management services.
§ Maintaining strong relationships with clients to ensure their utmost satisfaction with VSI and its services.
§ Proactively maintaining a thorough understanding of VSI’s core businesses to be able to advise clients on our services and pass on cross-selling opportunities to Sales.
§ Preparing project reports for the account manager and/or Head of Department as required.
§ Chairing production meetings or conference calls with clients on complex projects.
§ Taking the initiative to deal with client or supplier issues and escalating to line manager where required.
§ Identifying improvement opportunities for projects, accounts and processes.
§ Discussing and understanding each client's specific requirements and offering recommendations when appropriate.
§ Proactively dealing with client complaints and assisting more junior members of the department when replying to clients.
§ Offering support to junior members of the team.
§ Working with internal tools, making sure all data is entered correctly and life cycle of projects is managed efficiently.
Essential Skills and Experience
§ Prior experience in a project management capacity in the localization and/or media industries or similar role
§ Understanding of the dubbing workflows.
§ Being an excellent team player, particularly when working closely with internal stakeholders to coordinate multi-media needs across production services, ensuring consistency
§ Effective verbal and written communication when working with clients, suppliers and internal team members
§ Ability to work to tight deadlines, often under pressure, in a calm manner, always focusing on providing excellent customer service
§ High motivation and solution focused with proven problem-solving and organisational skills
§ Ability manage time effectively and prioritise tasks according to business needs
§ Flexibility and adaptability to be able to apply last minute changes and find solutions
§ Excellent attention to detail and time management
§ Good Microsoft Office skills
§ Previous experience with OOONA Project management or other similar tools will be an advantage
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